Full Time - Sales Specialist - Millwork - Day - Bilingual Encouraged - (starting pay $21hr)

Lowe's Companies, Inc.•Gilford, NH

About The Position

As a Sales Specialist at Lowe’s, you help customers identify the products and services needed for their home improvement projects. You serve as a product expert, explain specifications, features, promotions, and financing options, and provide consulting support to help customers complete their projects. The role involves actively moving through the store or garden center, communicating with customers, answering phones, and supporting sales in an assigned department. Departments may include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls, based on hiring needs and skillsets. The listed opening is in Millwork, is a day role, encourages bilingual applicants, and has a starting pay of $21 per hour. The position also involves coordinating customer orders and installations, monitoring inventory, maintaining pricing and documentation, assisting with checkout and requests for help, and training department associates. Regular travel is not required, although occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include indoor and outdoor environments, varying and sometimes extreme weather, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, with single lifts limited to 75 pounds and team lifts used minimally starting at 75 pounds or when needed; powered equipment should be used as required with appropriate training or assistance.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience; alternatively, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
One year of experience in sales or customer service in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by seeking out customers, understanding their needs, answering questions, and communicating the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
In the Pro Department, focus on external accounts, outside sales, and services.
Monitor inventory to support sales, working with vendors and other stores to find merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job sales-floor training and coaching on development needs.
Complete other duties as assigned.