Sales Specialist

Petco•Bel Air, MD

6d•Onsite

About The Position

The Senior Sales Associate plays a key role in delivering exceptional experiences for pets and pet parents while supporting the success of the Pet Care Center. The position goes beyond day-to-day selling by serving as a mentor, role model, and trusted partner on the sales floor. It supports store operations, assists leadership as needed, and helps develop newer associates while providing knowledgeable, compassionate service rooted in a passion for pets. This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. It involves frequent standing and walking, bending, kneeling, reaching, and lifting, along with customer assistance and cashiering. The associate must be able to work near animals and may encounter animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

At least 1 year of retail experience, preferably in a specialty retail environment.
Strong communication, interpersonal, and customer service skills.
Ability to multitask and thrive in a fast-paced environment.
Strong problem-solving skills and professionalism in handling customer concerns.
Basic math skills and experience handling cash and transactions.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Passion for animals and knowledge of pet care.

Responsibilities

Promote the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
Greet customers and provide friendly, solution-focused service that builds trust and loyalty.
Demonstrate strong selling behaviors and exceptional customer service.
Mentor and support new and junior associates, reinforcing best practices and store standards.
Foster a collaborative, inclusive team environment.
Help customers select products and services that meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently.
Support merchandising and inventory activities, including restocking, recovery, and presentation.
Assist with opening and closing procedures as assigned.
Support store leadership with operational tasks and special projects.
Help resolve customer concerns and escalate issues appropriately.
Educate customers on promotions, services, and loyalty programs.
Support store sales goals through effective selling and service behaviors.
Maintain store cleanliness, organization, and visual standards.
Monitor inventory levels and assist with replenishment.
Ensure compliance with company policies, procedures, and safety standards.
Train new associates on policies, procedures, and service expectations.
Act as a floor leader when needed, supporting workflow and customer experience.
Assist management with escalated customer concerns and operational needs.