Full Time - Sales Specialist - ProServices - Day
About The Position
The Sales Specialist – ProServices helps Pro customers identify project opportunities and find relevant products and solutions. The role develops knowledge of customers’ businesses and project requirements, prepares and manages project-related quotes, blueprints, material lists, orders, and deliveries, and coordinates fulfillment and follow-up to support accurate, timely project completion. The specialist promotes Pro Credit and Lowe’s Loyalty Programs, prospects for new Pro customers, and uses expanded inventory and merchandising programs to meet customer needs. The role partners with salesfloor, fulfillment, and outside sales teams, maintains a safe and organized Pro Desk, and uses Lowe’s training platforms to strengthen product knowledge and selling skills.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
- General Studies.
- External experience in customer-facing sales or 6 months of Lowe’s retail experience.
- 1 year of sales experience, with the ability to identify and sell products based on customer needs.
- 1 year of customer-service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
- Ability to obtain sales-related licensure or registration as required by law.
Nice To Haves
- Associate degree.
- 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
- 1 year of experience identifying and selling products based on customer needs or plans.
- 1 year of experience following up on outstanding or incomplete customer orders, sales, or installs.
- 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- 1 year of experience in a sales environment with required sales goals or metrics.
- Bilingual ability.
- Working knowledge of Microsoft Office, including Excel and Teams.
- Professional certification related to the specialist’s department.
Responsibilities
- Achieve individual sales goals by engaging Pro customers, identifying current and future project opportunities, building relationships, and driving sales growth.
- Understand Pro customers’ businesses and project needs, including project scope, timelines, dependencies, and material requirements, to provide relevant solutions.
- Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to customer projects.
- Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
- Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
- Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
- Use Pro Extended Aisle and Pro Merchandising programs to pursue sales when needed products or quantities are unavailable in-store or within Lowe’s distribution network.
- Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
- Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
- Use Lowe’s U and other training platforms to learn updates and improve selling skills.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge and work/life services, including no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Lowe’s Associate Discount and broad discount platform.
- Other discretionary benefits, based on eligibility, including annual bonuses, Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.
- Learning and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
