Full Time - Sales Specialist - Millwork - Day

Lowe's Companies, Inc.•Richmond, VA

16h•$17 - $19

About The Position

As a Sales Specialist at Lowe’s, you help customers identify products and services for their home improvement projects. You are a department product expert who explains product specifications, features, promotions, financing options, and related services, and provides consultative support to help customers complete their projects. The role involves frequent movement around the store or garden center, phone calls, and direct customer interaction. The assigned department depends on hiring needs and skillsets; listed departments include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, and Windows & Walls. You may provide project estimates, arrange installer visits, process and track orders and installations, and follow up on project completion. The role also supports inventory management, pricing and documentation, checkout and assistance requests, and associate training. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Work conditions vary by location and can include indoor and outdoor weather, extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lifting guidelines apply, including limiting single lifts to 75 pounds and using team lifts or powered equipment when appropriate.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Ability to obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and communicate the advantages of Lowe’s products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales and work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job sales-floor training and coaching on development needs.
Complete other duties as assigned.

Benefits

Additional bonus opportunities based on sales performance.
Health insurance options.
Tuition assistance and education support programs, including trade skills scholarships.
401(k) retirement account with company match.
10% Lowe’s Associate Discount and a broader discount platform.
Track to the Trades program and learning and development opportunities.
Dental and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Potential discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.