Full Time - Sales Specialist - Millwork - Day

Lowe's Companies, Inc.•Meridian, MS

5d•Onsite

About The Position

As a Sales Specialist at Lowe's, you help customers identify products for their projects and turn home improvement ideas into reality. The role involves extensive customer communication throughout the store or garden center, answering phones, discussing project needs, and providing product information, specifications, promotions, and financing options. You serve as a product expert and provide consulting support to help meet customers' needs. Depending on hiring needs and skillsets, the position may be in Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Department work can include serving as a customer and vendor contact, preparing project estimates, scheduling installer visits, processing and tracking orders and installations, and following up on project completion. The role also involves supporting inventory and pricing, checkout and service requests, and training other associates. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include indoor and outdoor environments and exposure to extreme heat or cold, wet or humid conditions, wind, drafts, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limits on single lifts and the use of team lifts or powered equipment as appropriate.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe's retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Ability to obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers to understand their needs, answer questions, and explain the advantages of Lowe's products and services.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.