Full Time - Sales Specialist - Millwork - Day

Lowe's Home Centers•Geneva, NY

7d•Onsite

About The Position

As a Sales Specialist at Lowe's, you help customers identify products and services for their home improvement projects. You consult with customers, answer questions, explain product specifications, features, promotions, and financing options, and help ensure their needs are met. The role is based in a department assigned according to hiring needs and skillsets; listed departments include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, and Windows & Walls. The work involves frequent movement throughout the store or garden center, customer conversations, and answering phones. Depending on the department, you may also coordinate project estimates, installer visits, customer orders and installations, and follow-up. The position may involve inside and outside weather conditions, changing climates, noise, and moving or shaking objects and equipment. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe's retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
One year of sales or customer-service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Ability to obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services.
Serve as a point of contact for customers and vendors within the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales and work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job training on the sales floor and coach them on development needs.
Complete other duties as assigned.

Benefits

Competitive pay and flexible schedules.
Additional bonus opportunities based on sales performance.
Health insurance options.
Tuition assistance and other education support, including trade skills scholarships.
Company-matching 401(k).
10% Lowe's Associate Discount and a broad discount platform.
Track to the Trades program and learning and development opportunities.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Other discretionary benefits, based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.