Sales & Solutions Engineer

Sestek

6d • Remote

About The Position

Do you have a passion for helping businesses automate their customer service operations and gain valuable insights from their customer conversations? Do you enjoy exploring innovative ways to leverage conversational data to improve customer experience and drive business outcomes? If so, we’d love to have you join our US team as a Sales & Solutions Engineer. In this role, you will showcase Sestek’s Conversational Automation solution suite, including Conversational Intelligence, Agent Copilot, and Agentic AI powered by home-grown core technologies such as Speech Recognition, Text-to-Speech (TTS).

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Electronics, or a related field is preferred.
• Experience in sales engineering, solutions consulting, or product management within customer service automation, contact center technology, Conversational AI, Speech Analytics, Speech Recognition, Virtual Agents, Voice Biometrics, or related technologies.
• Hands-on technical skills, strong interpersonal abilities, and excellent written and verbal communication skills.
• Strong attention to detail, analytical thinking, and problem-solving capabilities.
• Strong customer focus and the ability to build trusted relationships with technical and business stakeholders.
• Ability to participate in technical discussions with IT teams while understanding and addressing the requirements of business stakeholders.
• Ability to manage multiple priorities and deliver high-quality work within deadlines.
• Based in the USA and willing to travel up to 25% of the time.
• Excellent written and verbal communication skills in English.

Responsibilities

• Partner closely with Sales Directors, Channel Sales Managers, Account Managers, Product Managers, and Project Managers to understand customer needs and support the sales process.
• Conduct product demonstrations and technical presentations, helping customers understand the value and capabilities of our Conversational Analytics and Conversational Automation solutions.
• Lead customer discovery sessions, translate business requirements into technical solutions, and design solutions that address customer pain points and meet customer requirements.
• Scope, lead, and manage Proofs of Concept (POCs), working closely with customers and internal teams to ensure successful outcomes.
• Develop Statements of Work (SOWs) and other solution-related documentation based on customer requirements.
• Participate in solution delivery as the voice of the customer, communicating customer requirements and feedback to our central teams.
• Act as a liaison between customers and our central Solution and Professional Services teams to support on-site solution and Professional Services delivery.
• Build strong relationships with both technical stakeholders and business leaders, ensuring that proposed solutions address both technical requirements and business objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level