Sales & Service Site Technician

Dyson • Union City, CA

5d • Onsite

About The Position

The Sales & Service Site Technician is a full-time, on-site role focused on diagnosing, troubleshooting, and repairing Dyson products while delivering a premium customer experience. The technician supports customers with products including vacuums, purifiers, fans, and hair care devices, explains repair findings and options, and recommends appropriate service, replacement products, accessories, or solutions based on customer needs.

The role also involves processing transactions and service details, completing operational reports, managing parts and inventory accuracy, maintaining service documentation, and following Dyson service processes and quality standards. The technician supports escalated cases and collaborates with service teams as needed. Work is scheduled Tuesday through Saturday, with hours subject to business needs and customer demand.

Requirements

• At least 6 months of experience in customer service, retail sales, service operations, or a related customer-facing environment.
• Ability to communicate confidently with customers, including during objection handling or service-related discussions.
• Aptitude for learning technical diagnosis and repair procedures.
• Curiosity to uncover product needs beyond stated complaints.
• Ability to demonstrate empathy and provide clear guidance so customers can choose a suitable long-term solution.
• Strong verbal, written, and interpersonal communication skills.
• Ability to prioritize in a fast-paced environment.
• Experience using Microsoft Office, including Excel, Outlook, and Word.
• Collaborative mindset and proven success working in teams.
• Ability to lift and move up to 50 lbs.
• Must be at least 18 years of age.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Diagnose, troubleshoot, and repair Dyson products in person, including vacuums, purifiers, fans, and hair care devices.
• Use consultative questioning to identify customer needs beyond the immediate product concern and recommend appropriate service or product solutions.
• Explain repair findings, maintenance recommendations, and replacement options clearly to customers.
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations.
• Deliver excellent customer service and manage customer expectations in real time.
• Process customer transactions and service details accurately in Dyson systems.
• Complete daily and weekly operational reporting as required.
• Manage parts usage, inventory accuracy, and service documentation.
• Follow Dyson service processes, quality standards, and escalation procedures.
• Support escalated repair cases and collaborate with broader service teams when needed.
• Manage multiple customer priorities in a fast-paced environment while maintaining a calm, solution-focused approach.
• Explain repair options, product value, and replacement solutions professionally.
• Build customer trust by recommending an appropriate repair or replacement path.
• Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations.
• Handle objections professionally while maintaining a premium customer experience.

Benefits

• 401(k) with up to a 4% match
• Company-paid life insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Paid time off, including separate holiday, sick, and vacation time
• Pre-tax commuter benefits in applicable areas
• Child care leave program
• Wellness Program
• Employee Assistance Program
• Dyson product discounts
• Multiple healthcare coverage options
• Vision and dental coverage
• Company-paid short-term and long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED