Sales & Service Representative (Part-Time Teller)

First Citizens Bank • Kershaw, SC

11h

About The Position

The Sales and Service Representative processes transactions and other customer service requests in a bank branch. The role helps customers learn about the bank’s capabilities, tools, and resources, and supports branch sales efforts by identifying opportunities and referring customers to the appropriate bank partner.

The successful candidate is comfortable initiating conversations, demonstrates professionalism and empathy, adapts quickly to information and technology, builds collaborative relationships, handles multiple demands, and moves efficiently through problem resolution. Duties include meeting service standards, identifying customer needs and referral opportunities, complying with applicable regulations and bank policies, completing required training, and performing assigned office-management tasks. Associates who take deposits are accountable for transaction accuracy and operational efficiency, with results potentially measured individually and as part of the team.

This is a part-time role with the following schedule: Monday 8:30 a.m.–2:30 p.m.; Tuesday 12:00 p.m.–4:00 p.m.; Wednesday 12:00 p.m.–4:00 p.m.; Thursday 11:00 a.m.–4:00 p.m.; Friday 11:00 a.m.–5:00 p.m.

Requirements

• High school diploma or GED.
• At least 6 months of customer service experience.
• Financial literacy.
• Knowledge of retail banking products and services.
• Transaction processing skills.
• Customer service skills.
• Attention to detail.
• Written and verbal communication skills.
• Knowledge of bank branch operations.

Nice To Haves

• Sales experience.

Responsibilities

• Process transactions and other customer service requests in the branch.
• Facilitate customer awareness and education about bank capabilities, tools, and resources.
• Identify sales opportunities and refer them to the appropriate bank partner.
• Initiate conversations to uncover sales or referral opportunities and ask questions to understand customer needs and preferences.
• Take prompt action to address customers’ immediate needs.
• Seek coaching, support bank initiatives, and use tools to improve performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage risk.
• Complete required training by established deadlines.
• Perform assigned general office-management duties to support operational efficiency.
• Ensure transaction accuracy and operational efficiency when responsible for taking deposits.

Benefits

• First Citizens Bank offers a competitive benefits program designed to meet the needs of its associates; further details are available on the company benefits website.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED