Sales & Service Representative (Part-Time Teller)

First Citizens Bank • West Columbia, SC

2d

About The Position

The Sales and Service Representative processes transactions and other customer service requests in a branch, helps customers understand the bank’s capabilities, tools, and resources, and supports branch sales efforts by identifying and referring sales opportunities to appropriate bank partners. The role calls for proactive, professional, and empathetic customer engagement; adaptability to new information and technology; strong teamwork; flexibility in shifting priorities; and agility in resolving problems.

The position follows part-time teller hours: Monday and Friday, 9–5; Tuesday and Thursday, 10–2; Wednesdays off. Responsibilities also include following service standards, managing risk in accordance with regulations and bank policies, completing required training on time, and performing assigned office-management duties. Associates who take deposits are accountable for transaction accuracy and operational efficiency, including individual and team results.

Requirements

• High school diploma or GED.
• At least 6 months of customer service experience.
• Financial literacy.
• Knowledge of retail banking products and services.
• Transaction processing skills.
• Knowledge of branch bank operations.
• Written and verbal communication skills.
• Customer service skills.
• Attention to detail.

Nice To Haves

• Sales experience.

Responsibilities

• Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Initiate conversations to identify sales or referral opportunities.
• Listen to customers, ask questions to understand their needs and preferences, and promptly address immediate needs.
• Seek coaching, support bank initiatives, and use tools to improve performance.
• Follow regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
• Complete required training by established deadlines.
• Perform assigned general office-management duties to support operational efficiency.
• Process deposits accurately and efficiently when the role includes deposit-taking responsibilities.

Benefits

• First Citizens Bank offers a benefits program as part of its total rewards; details are available at the company benefits website.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED