Sales & Service Representative (Part-Time Bank Teller)

First Citizens Bank • Hendersonville, NC

17d

About The Position

This part-time branch role processes transactions and other customer service requests, educates customers about the bank’s capabilities, tools, and resources, and supports branch sales efforts by identifying and referring sales opportunities to appropriate bank partners. The role calls for proactive, professional, and empathetic customer engagement; adaptability to new information and technology; effective teamwork; flexibility in shifting priorities; and agility in resolving problems.

The representative builds collaborative relationships with customers, prospects, and colleagues; identifies customer needs through conversation and attentive listening; takes prompt action to address immediate needs; and seeks coaching and uses tools to improve performance. The role also involves following applicable regulations, bank policies, procedures, and delegated authorities; completing required training on time; performing assigned office management duties; and ensuring transaction accuracy and operational efficiency for deposit activities.

Requirements

• High school diploma or GED.
• At least 6 months of customer service experience.
• Financial literacy.
• Knowledge of retail banking products and services.
• Branch banking operations knowledge.
• Written and verbal communication skills.
• Transaction processing skills.
• Ability to build productive relationships.
• Attention to detail.

Nice To Haves

• Experience in sales, cash handling, or in-person customer service.

Responsibilities

• Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Initiate conversations to uncover sales or referral opportunities.
• Listen to customers, ask questions to understand their needs and preferences, and take prompt action to address immediate needs.
• Seek coaching, support bank initiatives, and use available tools to optimize performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage risk in customer interactions, transactions, and financial exposures.
• Complete required training by established deadlines.
• Perform assigned general office management duties to support operational efficiency.
• Ensure accuracy and operational efficiency when performing deposit transactions.

Benefits

• First Citizens Bank offers a competitive benefits program as part of its total rewards; further details are available on the company benefits website.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED