Part-time Sales & Service Representative
About The Position
Univest is hiring a part-time Sales & Service Representative for its Strasburg, Pennsylvania team. The representative develops and maintains banking relationships with new and existing customers, provides quality customer service, and helps customers select bank products that meet their needs. Each customer interaction is also an opportunity to introduce additional products and services. The role serves customers at the teller line by completing financial transactions in accordance with technical and operational guidelines. Time spent on teller and platform responsibilities varies according to Financial Center needs. The position is part-time, at more than 20 hours per week. Branch hours are Monday through Thursday, 8 a.m.–5 p.m.; Friday, 8 a.m.–6 p.m.; and Saturday, 8 a.m.–12 p.m. Employees are required to work 2–3 Saturdays per month. The starting wage is $23.00 per hour. Univest describes a comprehensive benefits package that includes health coverage, retirement savings, paid time off, commissions, insurance, tuition reimbursement, wellness programs, discounts, and professional development.
Requirements
- High school diploma, GED, or equivalent.
- Attention to detail and ability to prioritize.
- Retail sales or telemarketing experience with proven sales results.
- Strong written, verbal, and organizational skills.
- Previous experience with Microsoft Office Suite.
- Neat, professional appearance in accordance with established dress guidelines.
- Complete SSR training and certification within 12 months of hire.
- Complete Consumer Loans training and certification within 12 months of hire.
- Complete Teller training and certification within 12 months of hire.
- Complete Univest University’s “Pre-Supervisor” Certificate Program within 12 months of hire.
Responsibilities
- Provide friendly, courteous, and professional customer service.
- Perform teller and platform transactions promptly, efficiently, and accurately.
- Follow operational procedures and corporate customer-service guidelines.
- Operate required technology and software, including computers, cash recyclers, iPads, and ATMs.
- Identify customer needs and cross-selling opportunities to develop new business.
- Make outbound calls to customers.
- Develop knowledge and understanding of Univest products and services.
- Leverage bank promotions and follow the outlined sales flow.
- Learn and become proficient in daily operational procedures.
- Participate in branch activities, development, and training programs.
- Complete notary training if designated as the branch notary.
- Comply with laws and regulations applicable to the position, including the Univest Code of Conduct.
- Perform additional duties as required.
Benefits
- Medical, dental, and vision coverage for single or family plans, beginning the first of the month following the start date.
- 401(k) plan with up to a 3% employer match after six months of employment.
- 15 days of paid time off annually, prorated in the first year.
- 10 days annually of short-term disability sick time with a doctor’s note, prorated in the first year.
- 11 paid holidays.
- Quarterly commissions based on individual and team production.
- Company-paid life insurance and other supplemental insurance options.
- Tuition reimbursement.
- Employee wellness programs, including fitness club and fitness tracker discounts or annual reimbursement.
- Discounts on loan products.
- Professional development trainings.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
