Sales & Service Representative (Teller)

First Citizens Bank • Greensboro, NC

2d

About The Position

The Sales and Service Representative processes transactions and other customer service requests in a branch. The role helps customers understand the bank’s capabilities, tools, and resources, and supports branch sales efforts by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate is comfortable proactively engaging in conversation, communicates professionally and empathetically, learns and adapts quickly to new information and technology, builds strong team and cross-functional relationships, handles multiple demands and shifting priorities, and moves efficiently through problem resolution.

The position also supports branch service standards, operations, and administration. Associates responsible for taking deposits are accountable for transaction accuracy and operational efficiency, with results potentially measured by both individual contribution and team performance.

Requirements

• High school diploma or GED.
• At least 6 months of customer service experience.
• Branch banking operations skills.
• Written and verbal communication skills.
• Transaction processing skills.
• Ability to build productive relationships.
• Attention to detail.

Nice To Haves

• Sales experience.

Responsibilities

• Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Initiate conversations to uncover sales or referral opportunities.
• Listen attentively and ask questions to understand customer needs and preferences, then act promptly to address immediate needs.
• Seek coaching, support bank initiatives, and use tools to optimize performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
• Complete required training by established deadlines.
• Perform assigned general office management duties to support operational efficiency.
• Ensure transaction accuracy and operational efficiency when responsible for taking deposits.

Benefits

• First Citizens Bank offers a competitive benefits program designed to meet the needs of its associates; further details are available on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED