Sales & Service Manager - Broadway

Republic Bank • Louisville, KY

13h • Onsite

About The Position

The Sales & Service Manager oversees day-to-day banking center operations and the client experience. The role cultivates a sales-focused environment by modeling sales behaviors and holding the team accountable for activities that support efficient, professional service and meet banking center expectations. The manager supports banking center goals and business strategies, develops associates, handles escalated client issues, and maintains operational, audit, compliance, and document-retention standards.

This position has supervisory responsibilities, including hiring, coaching, mentoring, assigning and directing work, setting expectations, evaluating performance, recognizing and rewarding associates, addressing complaints, and building a positive team culture. The role requires regular and predictable physical presence at the worksite. Travel between Republic Banking facilities may be required, including occasional out-of-town travel. A flexible schedule may include some evenings, weekends, and overtime. The position is subject to SAFE Act registration requirements for applicable residential loan mortgage origination activities.

Requirements

• At least 2 years of banking experience.
• At least 2 years of retail sales experience.
• Previous supervisory experience.
• Basic computer skills.
• Proficiency in Microsoft Office products and internet applications.
• Fluent in English in speaking, reading, writing, comprehension, and communication.
• Excellent verbal communication skills.
• Self-motivated and able to work in a team environment.
• Well organized, detail oriented, and able to multitask.
• Strong decision-making and problem-solving skills, with the ability to offer a variety of solutions.
• Professional demeanor and ability to lead by example.
• Must be authorized to work for any employer in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.
• Regular and predictable physical presence at the worksite is essential.
• Must meet applicable SAFE Act registration and good-standing requirements for covered residential loan mortgage origination activities.

Nice To Haves

• Fluency in Spanish in speaking, reading, writing, comprehension, and communication.
• NMLS registration may be required.

Responsibilities

• Ensure daily banking center operations run smoothly and deliver the Republic Experience consistently.
• Sell, open, and maintain retail deposit and loan products for consumer and business clients by soliciting existing and walk-in clients and establishing referral networks; pull a cash drawer as needed.
• Operate the consumer loan application system for unsecured, auto, and other consumer loan applications.
• Assist in developing and delivering banking center goals and business strategies.
• Direct staff career development through internal and external training programs.
• Manage daily and monthly reports, including depository overdrafts, and resolve pertinent problems.
• Perform cash drawer audits throughout the year to ensure staff compliance with policies, procedures, and audit requirements.
• Handle and resolve escalated client issues.
• Make check-cashing and hold decisions within authority limits; manage outages and fraud.
• Ensure exception and pending items are cleared within specified time frames.
• Approve and sign off on waived fees, cashier’s checks, wires, and GL tickets.
• Participate in community involvement around the banking center, including neighborhood associations and business networking groups.
• Maintain banking center audit, compliance, and document-retention expectations.
• Incorporate compliance requirements into business processes and procedures; conduct ongoing monitoring and periodic self-assessments, report and correct issues as needed, and ensure associates receive appropriate training.
• Model and foster behaviors that support the Bank’s values and corporate culture, including trust, cooperation, accountability, and dedication.
• Perform other duties and projects as assigned.
• Interview and hire associates; support their development through coaching, mentoring, and growth opportunities.
• Plan, assign, and direct work; set expectations and appraise performance.
• Recognize and reward associates or recommend disciplinary action as appropriate; address complaints and resolve problems.
• Stay current on new developments, best practices, and statutory and regulatory changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed