Sales & Service Manager - Old Orchard

Alo Yoga • Skokie, IL

11h • Onsite

About The Position

The Sales & Service Manager is a member of the store leadership team responsible for ALO’s business and guest experience strategy in the store. The role focuses on business targets, sales, guest experience, and developing talent in line with ALO’s guiding principles, with the goal of ensuring an exceptional in-store guest experience.

The manager partners with the General Manager on sales and service strategy, business planning, budgets, reporting, and operational needs. They lead the Sales, Service, and Community team through coaching, accountability, talent development, scheduling, and recruitment, while collaborating with business partners to support organizational goals and protect operational efficiency.

Requirements

• 3–5 years of retail or related-industry leadership experience.
• Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Strong interpersonal and verbal and written communication skills.
• Ability to handle multiple tasks in a changing environment.
• Independent work ethic, time-management skills, and personal accountability.
• Alignment with and embodiment of ALO’s Guiding Principles.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
• Ability to stand and move for an entire shift.
• Availability for opening, closing, and weekend shifts, which may change.
• Ability to work from the week of and including Black Friday through the end of the holiday season, in the first week of January.

Responsibilities

• Investigate sales opportunities and root causes, partnering with the General Manager to escalate process or system gaps.
• Oversee the Sales & Service team’s execution of an exceptional guest experience, assessing guest connection and product education and addressing gaps through feedback and coaching.
• Build customer relationships on a daily basis.
• Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives as needed.
• Partner with the General Manager to build and implement the store’s Sales & Service strategy.
• Represent the business in meetings and conference calls in partnership with the General Manager.
• Review, monitor, and partner with the General Manager on budgets, reporting, business data, metrics, and planning processes.
• Plan future workflow and business needs to protect optimal performance.
• Ensure the Sales, Service, and Community team communicates and embodies ALO’s mission and guiding principles.
• Lead the team through accountability, regular coaching, talent development, and effective communication across Operations and Visual teams.
• Develop internal and external talent pipelines through succession planning and recruitment strategy.
• Write an effective schedule that prioritizes business needs in partnership with the General Manager.
• Oversee execution of deliverables in the ALO Sales and Service Model to protect operational efficiency.
• Implement the General/Store Manager’s vision and work cross-functionally with business partners to support organizational goals.
• Navigate the organization while balancing business needs and brand culture.

Benefits

• Generous ALO employee discount.
• Free membership to ALO Wellness Club, with access to streaming fitness and yoga classes.
• Medical, dental, and vision plan options.
• Free virtual access to mental health providers.
• New parent support for employees and dependents.
• 401(k) matching.
• Monthly store incentives and eligibility for the Monthly Store Incentive bonus program.
• Clothing allowance.
• Free yoga classes at select Sanctuaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed