Sales & Service Manager - Old Orchard

ALO • Skokie, IL

4h • $60,000 - $76,000 • Onsite

About The Position

The Sales & Service Manager is a member of the store leadership team responsible for ALO’s business and guest experience strategy in the store. The role focuses on business targets, sales, exceptional guest experience, and developing talent in alignment with ALO’s guiding principles.

The manager leads the Sales & Service team on the floor, evaluates guest connections and product education, and uses coaching and feedback to address gaps. In partnership with the General Manager, the role develops and implements the store’s Sales & Service strategy, manages business information and planning, supports operational efficiency, and helps ensure the team represents ALO’s mission and guiding principles. The position also involves workforce planning, scheduling, recruitment, succession planning, and cross-functional collaboration.

This is a full-time onsite retail leadership role. Employees must be available for opening, closing, and weekend shifts, and for work from the week of Black Friday through the first week of January. The stated base pay range is $60,000–$76,000 per year, with eligibility for a monthly store incentive bonus program.

Requirements

• 3–5 years of retail or related-industry leadership experience.
• Working knowledge of MS Office, including Word, Excel, and Outlook.
• Strong interpersonal and verbal and written communication skills.
• Ability to handle multiple tasks in a changing environment.
• Independent work ethic, time-management skills, and personal accountability.
• Ability to move constantly throughout all areas of the store.
• Alignment with and embodiment of ALO’s Guiding Principles.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
• Ability to stand and move for an entire shift.
• Availability for opening, closing, and weekend shifts, which may change.
• Availability to work from the week of and including Black Friday through the first week of January.

Responsibilities

• Investigate and identify root causes of sales opportunities, partnering with the General Manager to escalate process or system gaps.
• Oversee the Sales & Service team’s execution of an exceptional in-store guest experience, assess guest connection and product education, and coach team members to address gaps.
• Build customer relationships on a daily basis.
• Ensure effective sales-floor coverage by developing workforce solutions and leading selling initiatives as needed.
• Partner with the General Manager to build and implement the store’s Sales & Service strategy.
• Represent the business in meetings and conference calls in partnership with the General Manager.
• Review and monitor budgets, reporting, business data, and metrics with the General Manager, and inform planning processes such as quarterly business reviews and sales planning.
• Plan workflow around future business needs to protect optimal performance.
• Ensure the Sales, Service, and Community team communicates ALO’s mission and guiding principles to visitors.
• Lead the team through accountability, regular coaching, talent development, and improved communication across Operations and Visual teams.
• Establish internal and external talent pipelines through succession planning and recruitment strategy.
• Write an effective schedule that prioritizes business strategy in partnership with the General Manager.
• Oversee execution of assigned ALO Sales and Service Model deliverables while protecting operational efficiency.
• Collaborate on and implement the General/Store Manager’s vision, and work cross-functionally with business partners as directed to support organizational goals.
• Balance business needs with brand culture while navigating the organization.

Benefits

• ALO employee discount and free ALO Wellness Club membership with access to streaming fitness and yoga classes.
• Medical, dental, and vision plan options.
• Free virtual access to mental health providers.
• New parent support for employees and dependents.
• 401(k) matching.
• Monthly store incentives.
• Clothing allowance.
• Free yoga classes at ALO Sanctuaries in select cities.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed