Sales Service Manager

Riverence Provisions LLC•Buhl, ID

4d•Onsite

About The Position

This position is located at the general office of Riverence Provisions LLC. This person works within the organization managing and facilitating customer orders. Riverence is a fully vertically integrated company controlling all aspects of its food business from inception to market.

Requirements

Excellent Customer Service Skills.
Knowledge of software applications such as word processing, spreadsheets and database management.
Proficient at spelling, punctuation, grammar and oral communication.
Discretion, good judgment and organizational abilities required.
Initiative and the ability to work independently.
A team player with strong interpersonal skills and flexibility.
Ability to communicate both verbally and in written form.
Ability to communicate in order to adhere to safety standards.
Ability to resolve difficult or stressful customer issues.
Detail oriented.
Excellent problem-solving skills.
Ability to work under pressure with deadlines.

Nice To Haves

Associate Degree preferred.

Responsibilities

Manage the securing of orders from customers and fielding any complaints that they have with the primary goal of customer retention.
Manage potential customer samples.
Communicate pricing, provide product information, coordinate deviated delivery schedules, handle complaints using discretion to appease customers in each unique circumstance based on their best judgment in a timely manner to retain customers.
Provide timely follow-up with necessary company departments.
Handle a number of accounts and strive to build a healthy business relationship with buyers speaking with many at least weekly.
Make significant decisions negotiating prices, obligating the company to freight costs, etc.
Negotiate price with other customers on misrouted products.
Investigate shipment claims to determine fault.
Field inquiries from potential customers and work with Regional Managers for follow-up.
Work cooperatively with others promoting a team environment.