Sales & Service Manager

Sage Hospitality•Denver, CO

1d•Hybrid

About The Position

The Sales & Service Manager is responsible for booking small meetings and groups into the hotel. This role involves receiving and responding to customer inquiries, negotiating and capturing profitable Rooms & Catering business, and providing marketing collateral to clients. The manager will prepare and send proposals and contracts, coordinate details for room lists and event orders, and educate Event Planners on hotel procedures. They will also conduct site inspections, entertain potential clients, and document sales activities. The role requires maintaining a list of top accounts for continuous relationship building and performing other requested services. Additionally, the manager will sell and service small group business and catering-only events (12 people or less), solicit and contract wedding business, attend networking events, and partner with Banquet & Culinary teams to ensure exceptional customer experiences. They will also monitor client satisfaction scores, capture short-turnaround business, and solicit, negotiate, and confirm new and repeat business. The Sales & Service Manager will prepare and execute sales contracts, event orders, and group resumes, and coordinate all details for Banquet Event Orders, including setup, food & beverage, agendas, and audio/visual needs. Excellent communication, presentation, organization, time management, and listening skills are essential. All other duties as assigned, requested, or deemed necessary by management.

Requirements

Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines.
Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.
Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
Ability to drive to outside sales calls.
Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.
Prefer 1-2 years previous hotel experience.
Marketing experience in the travel and tourism industry desirable, with a demonstrated ability to lead and manage large scale initiatives.
Must possess the ability to negotiate, convince, sell and influence professionals and hotel guests.
Ability to manage extensive amounts of information.
Knowledge of sales procedures associated with the hotel industry.
Excellent written skills sufficient to produce sales and marketing communication.
Excellent spoken and presentation skills.
Considerable ability to listen effectively.
Ability to work effectively both independently and as a team.
Must have dexterity/mobility to tour property and attend functions, to climb stairs, and operate basic office equipment.

Nice To Haves

Flexible schedule: some weekends/holidays and travel are required as needed.

Responsibilities

Receive and respond to all customer inquiries.
Negotiate and capture all profitable Rooms & Catering business.
Provide marketing collateral to clients and guests; which may include menus, meeting room layout & seating capacity diagrams, and similar.
Prepare and send requested proposals and contracts to designated potential clients.
Coordinate all details pertaining to room lists, include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc.
Educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc.
Coordinate all details to appear on each “Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.
On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division.
Conduct site inspections.
Entertain qualified potential clients in accordance with Sage Hospitality policies.
In a timely, accurate and consistent manner, document and report all sales activities as required.
Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited and entertained frequently.
Perform other services and duties as requested. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
Sell and service all small group business along with catering only, that are 12ppl or less.
Solicit, close and contract wedding business using strong negotiating skills and creative selling techniques.
Attend regular networking events to help build brand awareness.
Partner with the Banquet & Culinary teams in providing a customer experience that exceeds the customers' expectations.
Effectively use sales resources and administrative staff.
Contribute to the health and strength of a dynamic team culture.
Communicate event details and requirements with and provide input to team members to execute catering events effectively.
Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by example to exceed brand pillars.
Capture short turn around business.
Solicit, negotiate and confirm new and repeat business.
Will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions.
Coordinate all details to appear on each "Banquet Event Order." Details to coordinate& service include meeting room set-up needs, banquet food & beverage items, Meeting or Event agenda/timelines, audio/visual equipment needs & billing details.
Exercise excellent communication, presentation, organization, time management and listening skills.
All other duties as assigned, requested or deemed necessary by management.

Benefits

Eligible to participate in Sage bonus plan
Complementary RTD EcoPass
Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution
Eligible to enroll in Health, Dependent and Commuter flexible spending accounts
Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage
Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
Company-paid short-term disability
WINFertility guidance for those enrolled in Sage medical plan
Calm Health Application Subscription
Tuition Reimbursement of up to $2,000 per calendar year
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.