OleHenrisken Sales & Service Expert, Greater Toronto, ON – Contract

Kendo Brands, Inc.•Toronto, ON

13d•Onsite

About The Position

The Ole Henriksen Sales & Service Expert is responsible for being a brand and product expert and for driving sales everywhere the brand’s products are sold (currently exclusively at Sephora). Working as part of the KENDO Field Team, the Sales & Service Expert drives in-store sales within Sephora through sales support and events and builds deep and lasting relationships with Beauty Advisors and store leadership. Anchored by a deep passion for and understanding of skincare, utmost professionalism and exceptional customer service, the ideal candidate has a proven record of driving results with a customer first focus and is able to inspire store leadership and customers alike to believe in the power of Ole Henriksen’s products. The Ole Henriksen Sales & Service Expert is reliable, a team player, highly communicative and receptive to feedback with a commitment to our brand purpose of transforming lives through skin wellness.

Requirements

2+ years of Prestige Beauty Experience; Sephora experience is required
Self-motivated with a drive for results consistent with a proven track record of exceeding sales goals
Exceptional communication and organizational skills with strong store eventing success
Ability to report metrics/target KPIs and competitive insights post-store visits
Flexibility in work hours dependent on peak customer shopping times and key promotional retailer activations
Present a professional appearance maintaining Ole Henriksen standards and retailer dress code
Must have proof of insurance card, current and valid driver’s license, and reliable means of transportation
Ability to drive within a 90-minute radius from city centers to service suburban doors

Responsibilities

Exceed sales per hour targets, product goals and event sales goals while providing best in class customer service
Drive brand awareness and recruit new customers through the sharing and demonstration of Ole Henriksen products
Increase beauty advisory brand awareness, engagement and expertise through consistent education, training and relationship-building
Support store-level educational events
Stay up to date on Ole Henriksen brand and product education, serving as a foremost expert on all things Ole Henriksen
Ensure visual merchandising is updated, fully stocked and shoppable for clients and that quarterly updates are properly executed
Ensure gondolas are clean and testers are displayed
Maintain timely & consistent communication with the Kendo Manager regarding any inventory/gondola needs or concerns
Build and maintain strong working relationships with in-store teams (including store leadership)
Demonstrate a positive and cooperative approach towards your work and your colleagues
Assist and maintain an atmosphere of professionalism and positive communication