Technical Field Service Representative (Greater Toronto Area)

Stryker•Toronto, ON

4d•Remote

About The Position

As a Field Service Representative in the Instruments, Communications and Endoscopy business, you will play a vital role in surpassing our customer expectations by providing our customers with the best equipment and service. You will help solve complex problems while maintaining strong relationships with our customers and sales representatives. This role covers the territory in Greater Toronto Area.

Requirements

Post-Secondary Diploma required
Demonstrated time management skills, ability to manage multiple functions and adhere to deadlines
Outstanding driving record
Eligibility to work in healthcare environment and to travel to USA

Nice To Haves

University Degree Preferred
Related technical experience in field
Background from a Technical School in Mechanical, Electronics or Electrical
Lean Six Sigma experience an asset
Bilingual (French and English) an asset

Responsibilities

Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.
Adhere to account protocols.
Responsible for fault isolation and maintenance of equipment at account locations.
Communicate opportunities to fulfill additional customer needs with the appropriate Stryker personnel for follow up.
Provide post-sale in-servicing on equipment operation and maintenance.
Perform warranty, upgrades, field actions, preventative maintenance, installations and deliveries.
Complete all required administrative tasks including necessary paperwork and track product support solutions.
Maintain an accurate inventory of Stryker equipment, service parts, tools.

Benefits

Innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

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