Sales Service Coordinator

Hilton•Ponce, PR

10d

About The Position

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Sales Services Coordinator, you’re not just supporting events from sale to execution – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Requirements

Associate's Degree in Hospitality Management, Business Administration, Marketing, Communications, or related field required
2 to 3 years of experience in: Hotel sales, Hospitality administration, Sales support, Customer service, Event coordination
Experience preparing proposals, contracts, reports, and correspondence.
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
Strong Excel skills including spreadsheets, tracking logs, and reporting.
Fully bilingual (English and Spanish) required.
Excellent verbal and written communication skills in both languages.
Highly organized
Customer-focused
Comfortable working with multiple deadlines
Detail-oriented
Technology savvy
Professional in appearance and communication

Nice To Haves

Bachelor's Degree, preferred
CRM experience preferred (Salesforce, Delphi, CI/TY, or comparable sales software).
Knowledge of hotel sales processes, group bookings, and catering/event coordination preferred.
Ability to prepare and manage: Contracts, Proposals, RFP responses, Banquet Event Orders (BEOs), Booking reports

Responsibilities

Provide exceptional client service: Respond to inquiries, manage calls and emails, and provide timely, professional support throughout the event planning process
Support the sales process: Assist with client meetings and site inspections, and help deliver a seamless planning experience from proposal through execution
Coordinate event logistics: Input and update event details in booking systems, coordinate site visits, and arrange VIP services
Prepare and distribute documents: Create and share Banquet Event Orders (BEOs), group resumes, menus, diagrams, and post-event reports to ensure alignment across teams
Stay organized and detail-focused: Prioritize tasks, manage timelines, and maintain accurate records to support high-quality service and operational efficiency