Sales & Service Associate II - Acton

Northern Bank•Acton, MA

3d•$25 - $33

About The Position

The Sales & Service Associate II ensures the operational integrity and compliance of the branch’s sales and service functions. The role provides direction and leadership to the teller line, emphasizing superior customer service, achievement of sales goals, and teamwork. The associate oversees teller-line operations, performs teller duties, assists with platform activities as needed, opens basic accounts, and helps customers with routine account maintenance and servicing issues. The position also manages branch cash and vault activity, ATM balancing and stocking, audits, transaction-scanning quality, processing-error follow-up, and daily quality reviews of CTRs and Currency Exchange logs. The associate follows bank policies, procedures, and regulatory requirements and may work at other branch locations as needed. Northern Bank & Trust Company is a full-service bank founded in 1960. It serves communities throughout Middlesex County through 12 locations and has assets of more than $3 billion.

Requirements

Excellent communication skills.
Excellent sales and customer service skills.
Strong operational and organizational skills.
Demonstrated ability to train, coach, and counsel employees.
Strong computer skills, including Word, Excel, TellerInsight, and IBS Insight for Deposit Origination.

Nice To Haves

Three or more years of banking experience preferred.
High school diploma or associate degree preferred.

Responsibilities

Oversee daily teller-line operations, emphasizing superior customer service.
Use sales techniques and coach teller-line coworkers to identify customer needs and match them with the Bank’s products and services.
Perform typical teller duties and assist with platform activities as needed.
Open basic new accounts efficiently, accurately, and in a friendly manner.
Assist customers with routine account maintenance and other servicing issues.
Process monetary transactions, including check cashing, deposits, monetary instrument sales, foreign currency transactions, and other daily transactions.
Analyze branch cash usage, ensure the branch remains within its cash limit, maintain an appropriate cash supply, and order and ship cash as needed.
Manage vault cash and daily activity under dual control.
Balance and stock the ATM daily under dual control and ensure it is operating daily.
Audit negotiable instruments, cash drawers, and related logs for adherence to policies and procedures.
Coordinate with the Assistant Branch Manager to track, monitor, and follow up on transaction-processing errors affecting customer accounts, including corrective-action discussions with branch staff.
Perform daily quality reviews of CTRs and Currency Exchange logs.
Follow the Bank’s policies, procedures, and regulatory requirements.
Work at other branch locations as needed.
Perform other duties as required.