Operations Manager, Acton

Knitwell Group•Acton, MA

1d•$19 - $24•Onsite

About The Position

Talbots is seeking an Operations Manager for its Acton store. The role partners with the Manager to lead store operations and the team, while fostering a culture of hospitality and delivering exceptional customer experiences. The Operations Manager supports sales and service goals, ensures effective execution of visual and operational tasks, and helps maintain an organized, productive work environment. The position requires open availability for 40 hours per week, including a flexible schedule based on business needs, opening and closing shifts, weekends, and holidays.

Requirements

Two or more years of specialty retail experience, with an emphasis on store operations and/or visual merchandising.
Professionalism, a strong work ethic, integrity, and respect for others.
Customer-centric approach and understanding of how exceptional service contributes to store sales.
Ability to educate, coach, and mentor associates based on their individual strengths.
Strong organization and strategic thinking, independent decision-making, and ability to work in a fast-paced, changing environment.
Clear communication of business-related information and brand initiatives.
Enthusiasm, friendliness, ambition, and ability to work cooperatively in a diverse work environment.
Technological aptitude to navigate, coach, and train others on computer POS, iPad, and handheld systems.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
Ability to work a flexible schedule, including opening and closing shifts, weekends, and holidays.
Open availability for 40 hours per week.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
Provide meaningful customer service that promotes products and builds brand relationships.
Achieve sales and service metrics, including client outreach, appointment setting, and Talbots Classic Awards.
Partner with the Manager to lead the team and take ownership of store operations.
Plan, execute, and lead floor sets, window displays, interior marketing, recalls, and markdowns.
Educate, train, and reinforce brand standards, company policies, and procedures.
Balance operational and selling priorities through effective planning, scheduling, and task prioritization.
Maintain knowledge of the business, competitive landscape, fashion trends, and key business drivers to identify opportunities, maximize sales, and achieve financial goals.
Ensure compliance with company policies and procedures and applicable local, state, and federal employment laws.
Develop and maintain positive working relationships that support a productive work environment.