SALES & REVENUE COORDINATOR
About The Position
Vibe Day Spa & Salon is seeking a polished, results-driven professional to lead client acquisition, retention, and revenue growth for our luxury salon and spa business. This is a high-impact role focused on driving sales, managing the lead pipeline, converting inquiries into loyal guests, and maximizing appointment volume. This is not a traditional administrative role. You will work behind the scenes and throughout the business to generate bookings, nurture relationships, recover missed opportunities, and help grow recurring revenue. If you thrive in a fast-paced environment, enjoy sales, love relationship-building, and know how to create urgency while delivering white-glove service, this opportunity was built for you.
Requirements
- 2+ years of experience in sales, hospitality, luxury service, client relations, or business development
- Proven success converting leads, upselling services, and achieving goals
- Strong pipeline management and follow-up discipline
- Highly organized with exceptional multitasking and time management skills
- Warm, confident communicator who can build rapport quickly
- Tech-savvy and comfortable using booking, CRM, or scheduling software
- Self-motivated, energetic, and accountable for results
- Professional appearance and passion for beauty, wellness, hospitality, or luxury experiences
Responsibilities
- Manage all inbound leads including phone calls, online inquiries, texts, referrals, and walk-ins
- Convert prospective guests into booked appointments through consultative selling and confident closing
- Follow up on pending inquiries, missed calls, abandoned leads, and dormant clients
- Maintain an active pipeline of prospects and ensure no lead goes untouched
- Drive rebooking and retention strategies to increase recurring revenue
- Recommend additional services, upgrades, memberships, and retail products to exceed sales goals
- Identify upsell opportunities based on guest needs and service history
- Help maximize therapist and stylist productivity through strategic scheduling and demand management
- Support promotions, seasonal campaigns, and monthly sales initiatives
- Deliver an elevated guest journey from first inquiry through ongoing retention
- Build relationships that create trust, loyalty, and repeat business
- Resolve scheduling changes or guest concerns with professionalism and urgency
- Ensure every client touchpoint reflects the Vibe luxury brand
- Monitor booking trends, conversion rates, rebooking percentages, and retail sales
- Keep accurate guest notes, preferences, and follow-up reminders in scheduling systems
- Collaborate with stylists and therapists to optimize schedules and client flow
Benefits
- $25/hour base pay
- Quarterly performance incentives tied to: Lead conversion rates, Retail sales growth, Rebooking percentages, Revenue performance, Guest retention
- Growth-oriented leadership team
- Opportunity to directly impact revenue and business success
- Team recognition programs
- Anniversary & holiday awards
- Resident-funded holiday bonus
- Subsidized meals in our Bistro
- 401(k) matching
- Medical/Dental benefits
- PTO and paid vacation days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
