Sales & Retention Trainer

Armstrong Group • Butler, AL

9d • Hybrid

About The Position

This role involves training and developing colleagues to excel in sales and customer retention. The ideal candidate will be passionate about helping others grow personally and professionally within a family-owned company that is a leader in its industries. The company offers competitive pay, benefits eligibility on the first day, free company services, access to career development resources, and generous paid time off and holidays.

Requirements

• High School Diploma or equivalent required.
• Minimum 3 to 5 years’ experience developing and implementing training programs related to sales and customer retention; preferably in our industry.
• Strong selling and presentation skills, contagious enthusiasm and a passion for training and development
• Track record in designing and executing effective training and professional development programs.
• Strong coaching, mentoring and motivational skills that are scalable from front line Agent level through Supervisor/Manager/Leadership.
• Experience in a Call Center environment.
• Experience conducting training sessions both live and online (webinars).
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
• Ability to work within Microsoft Office and data bases, particularly Powerpoint, Visio and Excel.
• Knowledge using course authoring tools (i.e., Articulate Presenter/Storyline, Trivantis Lectora, Adobe Captivate/Acrobat)
• Knowledge and application of adult learning theory, the instructional design process, best practices and standards, blended learning approaches and evaluation methods.
• Ability to rapidly convert applicable materials into highly interactive, engaging and meaningful learning /e-Learning content.
• Excellent interpersonal, oral, written, visual and virtual communication skills.
• Ability to communicate in a clear and precise manner through direct and indirect contact methods.
• Exceptional presentation and listening skills

Nice To Haves

• Associate’s Degree and/or certifications preferred.

Responsibilities

• Create and conduct ongoing and progressive training and professional development programs in alignment with Armstrong’s strategic business objectives for sales and customer retention personnel and others as required that include engaging presentations, content, role plays scenarios and exercises through on-site, webinar and classroom sessions.
• Develop training curriculum and materials geared toward driving peak performance and impacting sales, customer retention & loyalty, customer service and customer interactions.
• Introduce strategies and concepts to improve the abilities, performance and results of Inside Sales and Retention Agents and other functional customer facing personnel.
• Effectively select and apply alternative training delivery methods (i.e., self-study, online, classroom training and blended learning) to improve skill development and accommodate distance and learning.
• Facilitate learning solutions and “train the trainer” sessions, as required.
• Conduct effective induction and orientation sessions with applicable new hire Sales, Retention and applicable local office employees on sales, retention and customer service strategies and practices.
• Observe and monitor inside sales and retention calls and local office customer interactions to evaluate progress and reinforce training and continued development.
• Design and develop graphics, illustrations and other visuals to represent complex content, facts, processes and procedures

Benefits

• Competitive pay with annual increases
• Benefit eligibility on your first day with low employee premiums that are far better than the industry average
• Free Company services such as Internet, video, and telephone.
• Discounted services from our affiliate companies!
• Access to a number of career developmental resources to grow personally and professionally
• Generous paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED