Spécialiste bilingue des ventes entrantes et de la rétention | Bilingual Inbound Sales & Retention Specialist
VOXDATA•Montreal, QC
•CA$17 - CA$17•Hybrid
About The Position
We are looking for performance-driven individuals to handle inbound calls focused on subscription renewals, loyalty, and account retention for premium connected services. In this role, your primary objective is to engage customers looking to cancel or modify their accounts, effectively overcome objections, and maximize every opportunity to retain their business or upgrade their services.
Requirements
- Are fluent in English, or are bilingual (English/French or English/Spanish).
- Possess strong influencing, negotiation, and closing skills to make tailored product recommendations.
- Have exceptional interpersonal skills and a genuine passion for helping customers.
- Thrive in a metric-driven environment and can consistently meet performance and sales targets.
- Are a natural problem-solver who can quickly analyze customer situations.
- Bring an outgoing, positive, 'smile-on-the-phone' attitude to every interaction.
Responsibilities
- Identify opportunities to up-sell and cross-sell premium services and connected solutions.
- Employ persuasive negotiation and active listening to retain customers who are considering canceling their services.
- Articulate product benefits clearly, demonstrating how these premium services bring safety, peace of mind, and convenience to our customers' everyday lives.
- Build immediate trust by listening, empathizing, and acknowledging customer needs and frustrations.
- Collaborate with your team to consistently meet and exceed performance, retention, and sales goals.
Benefits
- Performance-based rewards to boost your earnings.
- Group insurance coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
