Spécialiste de remboursement, Bilingue - Bilingual Reimbursement Specialist

Cencora•CAN > ON > Remote, ON

7d•CA$39,552 - CA$66,847

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Requirements

High School Diploma/GED or equivalent experience required.
2+ years of experience in customer operations, customer service, patient support services, case coordination, service operations, order management, or a related field required.

Nice To Haves

Certification in customer service, patient access, scheduling systems, customer relationship management systems, or healthcare administration preferred.

Responsibilities

Coordinates standard and selected non-routine patient and customer support requests to enable timely resolution, service continuity, and consistent experience outcomes.
Supports case intake, documentation, and follow-through activities to maintain accurate records and effective service progression.
Monitors service workflows, queue activities, and transaction quality to identify delays, reduce errors, and improve operational consistency.
Collaborates with internal stakeholders, external partners, and service providers to resolve inquiries, remove barriers, and support access to services.
Maintains data integrity across service systems and reporting tools to support informed decision-making and reliable operational execution.
Escalates complex issues, service risks, and unresolved exceptions to support timely intervention and continuity of care or service.
Drives workflow improvements and digital process adoption to strengthen future-ready support operations and service efficiency.