Spécialiste Support Client Francophone (et / ou bilingue)
21TSI•Montreal, QC
•CA$20 - CA$25•Onsite
About The Position
21 TSI is rewriting the rules and shaping the future of the sports industry. In just five years, we've launched Maddle, Montreal Weights, Ascend, and Nordik Recovery, and fulfilled over 100,000 orders across Canada. Today, our growth is accelerating, and we are preparing to expand across North America and beyond. To support this journey, we are looking for a Customer Support Specialist (French / Bilingual) who will play a key role in delivering exceptional service to our customers and contributing to the growth of our brands.
Requirements
- Excellent French, spoken and written (required)
- Professional English
- Previous experience in customer service, ideally multichannel (phone, email, chat)
- Familiarity with helpdesk softwares (Zendesk or equivalent)
- Strong organizational skills, autonomy, and team spirit
- Positive attitude and ability to handle multiple requests simultaneously
Nice To Haves
- Experience with Shopify or e-commerce is a plus
Responsibilities
- Respond to customer inquiries via phone, chat, and email, with a focus on French-language service
- Identify customers’ needs and guide them to the best solutions
- Provide clear and accurate information about our products and services
- Document and update interactions in the CRM (Zendesk)
- Troubleshoot and resolve customer issues efficiently
- Manage complaints and follow up until complete satisfaction
- Help deliver an outstanding customer experience at every stage
Benefits
- Health and dental insurance after three months
- Access to TELUS Health virtual care
- Bi-weekly massages at the office
- Product discounts for you and your family/friends
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
