Sales & Retention Specialist
About The Position
Pro Active Pest Control is hiring a customer-focused Sales & Retention Specialist to support the company's growth and success. The role works directly with customers to resolve pest concerns, answer questions, explain service solutions, and provide a positive customer experience. The specialist generates sales opportunities, handles inbound and outbound customer communications, supports customer retention, and works collaboratively with team members and management. The company describes itself as a family-owned, locally operated pest control business serving California and Arizona, with a supportive, team-oriented workplace and an emphasis on training, technology, employee development, and career growth.
Requirements
- Must be at least 18 years old.
- Previous sales and customer service experience.
- Strong communication and interpersonal skills.
- Professional, positive, and customer-focused attitude.
- Strong phone etiquette and communication tonality.
- Ability to multitask and manage time effectively.
- Comfort learning and working within multiple computer systems.
- Self-motivated and results-driven.
- Ability to work independently and as part of a team.
- Adaptable and willing to learn in a fast-paced environment.
Nice To Haves
- Experience selling pest control services.
- Knowledge of Field Routes software.
Responsibilities
- Generate leads and sales opportunities for the company.
- Answer inbound customer calls and respond to messages through platforms such as Google and Yelp.
- Make outbound calls to potential and existing customers as needed.
- Educate customers about company services, products, and treatment options.
- Assist in resolving customer concerns and retention-related issues.
- Build and maintain positive, professional customer relationships.
- Maintain high customer service and 5-Star communication standards.
- Stay up to date on company services, procedures, and policies.
- Work collaboratively with team members and management.
Benefits
- Competitive compensation with sales bonus opportunities.
- Flexible scheduling.
- Opportunities for career growth and advancement.
- Medical, dental, and vision benefits after 60 days.
- 401(k) with 3% company match.
- Paid Time Off (PTO).
- Birthday holiday.
- Pest Service Plan for employees and their families.
- Company-provided assets and equipment.
- Quarterly company events and team activities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
