Sales Specialist - Retention

Aura

22h•$52,000 - $56,000•Remote

About The Position

Aura is hiring full-time, remote Customer Loyalty Representatives to help launch new teams. The role is suited to ambitious candidates beginning a SaaS career and focuses on retaining customers, resolving concerns, and identifying opportunities to align Aura’s identity, privacy, and security solutions with customers’ needs. Compensation includes $18 per hour plus targeted annual commission of $15,000. Estimated total annual compensation is $52,000–$56,000, depending on job-related knowledge, skills, experience, location, and sales performance. The schedule is 9 a.m.–6 p.m. MT, with 8 a.m.–5 p.m. MT on Saturdays; employees have Sundays and one weekday (Tuesday or Wednesday) off. Aura describes its mission as empowering people of all ages to thrive in an increasingly connected world. The combined Aura and Qoria platform protects families and schools through digital threat protection and student and child wellbeing tools. The company states that it has over 1,000 employees and serves more than 9 million families and 32,000 schools in over 100 countries. Aura states that its employee package includes competitive pay, health and wellness benefits, retirement savings plans, parental leave, and more. The company is an equal employment and inclusive workplace and provides accessibility assistance and reasonable accommodations during hiring and employment.

Requirements

1–2 years of sales or retention experience, or equivalent experience, with a record of consistently meeting or exceeding performance metrics.
Enjoy talking to people and be naturally engaging.
Be self-motivated and able to drive yourself toward goals.
Work effectively as a team player in a team environment.
Be a self-starter with business acumen and the ability to think quickly and creatively to solve customer needs.

Responsibilities

Handle inbound customer cancellation calls and retain customers as Aura subscribers.
Make daily outbound calls to existing Aura customers whose subscription payments have failed.
Provide proactive support and active listening to maintain high customer satisfaction.
Address customer concerns and provide solutions.
Communicate Aura’s story and mission to customers.
Advise customers on best practices for protecting their online identities.
Identify retention and upsell opportunities by matching Aura’s identity, privacy, and security solutions to customers’ needs.
Keep informed about industry best practices and recent events to serve as a trusted customer resource.