Sales Reservations Coordinator

Maybourne Beverly Hills Hotel•Beverly Hills, CA

11h•$0 - $32•Onsite

About The Position

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application. As a Sales Reservations Agent, you will be a vital part of the Reservations Department, specializing in sales-related reservation responsibilities, including handling Corporate, Entertainment, Middle East, and Leisure reservation inquiries, as well as supporting Group Coordinators. This role is not limited to sales reservations and also supports the day-to-day functions of the Reservations Department.

Requirements

High school diploma or equivalent required
Minimum of two (2) years’ experience in a customer service role required
One-year experience working either at the front desk or in the reservations department for a luxury hotel
Knowledge of hospitality sales, marketing, and other revenue management functions to include research, planning, market positioning, market segments, internal marketing, distribution channels, sales management, reservations, and yield management.
Excellent telephone etiquette and verbal and written communication skills required
Good cognitive skills; the ability to solve problems and make rational decisions
Knowledge of Microsoft Office products such as Word, Excel, and Outlook required
Must be dependable and available to work within the hotel on weekends, nights, and/or holidays based on business demands.
Must possess a good attitude, attention to detail, and ability to work well under pressure
Demonstrative experience working in a highly professional, multi-tasking environment and possessing outstanding interpersonal skills.
Polished and professional demeanor in person, online, and via phone
Must be a team player and treat colleagues with respect and the highest level of professionalism

Nice To Haves

Preferred working knowledge of Opera, Pegasus, Mitel, Sertifi, Cendyn, Onyx, and Open Table

Responsibilities

Provide exceptional customer service to all guests by taking reservations using proper hotel verbiage and adhering to hotel standards.
Prioritize and process reservation inquiries from the Sales Department, including: Corporate Negotiated, Entertainment, Middle East, Leisure.
Assist with administrative group tasks (profile merging, country code updates, etc.)
Complete daily activity and arrival reports.
Perform daily data integrity audits, including the GEO Code Report and profile merging.
Support Group Coordinators with reservation-related requests and follow-up as needed.
Accurately input Spa and Dining reservations.
Accommodate in-house guest requests while ensuring a high level of guest satisfaction.
Maintain accurate logs of special requests and ensure they are properly noted and blocked in the PMS or Front Office System.
Answer and direct inbound calls to the hotel, while responding to guest inquiries via email, fax, and mailed correspondence.
Understand the hotel's sales strategy by monitoring room inventory and following established selling guidelines.
Control room inventory by blocking and pre-blocking rooms for special groups and guest requests.
Ensure all reservations transferred to the PMS or Front Office System are accurate.
Maximize transient room revenue by actively selling hotel rooms through upselling and yield management techniques in accordance with company policy.
Maintain a thorough knowledge of hotel facilities and provide accurate directions and information to guests.
Coordinate required departmental training for the Reservations Team, including onboarding and training newly hired agents.
Serve as the primary resource for Reservation Agents requiring assistance.
Act as the primary liaison for reservation-related communications between the Sales Department, Executive Office, Group Sales, and the Revenue Management Team.