North America Reservations Coordinator
Goway Travel•Toronto, ON
•CA$45,000 - CA$55,000•Hybrid
About The Position
The North America Reservations Coordinator plays a key support role for our Trade and Retail sales teams, ensuring availability checks, bookings, rate confirmations, and travel documentation are handled accurately and efficiently. Working closely with North America sellers and suppliers, this role keeps the booking process running smoothly behind the scenes so our sales team can focus on delivering exceptional client experiences.
Requirements
- Experience in a reservations, bookings, or travel administration role
- Strong attention to detail, particularly when managing documentation and rate accuracy
- Excellent written and verbal communication skills, with confidence engaging suppliers and sellers directly
- Comfortable managing multiple requests and deadlines in a fast-paced environment
- Proficiency with Microsoft Office and Teams
Nice To Haves
- Experience with iVector or similar reservations/GDS systems
- Familiarity with North America travel products and supplier networks
- Post-secondary education in travel, tourism, hospitality, or a related field
- TICO certification
Responsibilities
- Provide booking support for North America Trade and Retail sellers across various partner portals, including securing services and updating iVector
- Deliver on-request rate confirmations and availability checks for North America Trade and Retail sellers via partner portals
- Update rates on booked files in iVector and loop in North America Trade and Retail sellers accordingly
- Generate vouchers, add pick-up times, and flesh out travel documents for North America Trade and Retail sellers, with support from the Sales Support Coordinators
- Communicate regularly during business hours with North America Trade and Retail sellers via Teams, phone, video calls, and email regarding product, documentation, and bookings
- Attend external meetings and join calls with North American suppliers
- Attend weekly team meetings for the Americas
- Attend weekly check-ins with the Goway DMC team
Benefits
- Competitive salary
- Performance incentives
- Paid personal days
- Birthday off each year
- Continuous learning
- Industry-leading training
- Generous paid time off (three weeks of vacation, six personal days)
- Exclusive perks and discounts on worldwide getaways
- Collaborate across cultures
- Support for diversity, equity, and inclusion
- Support for sustainable tourism
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
