Revenue & Reservations Coordinator

OUTRIGGER Hospitality Group•Honolulu, HI

About The Position

It's fun to work in a company where people truly BELIEVE in what they’re doing! At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends. Developed in 1993 with Hawaiian scholar and historian Dr. George Kanahele, the Ke 'Ano Wa'a process was designed to advance the company's corporate culture and fundamental business strategies. The values-based process intricately connected three core elements of the hospitality industry: HOST + GUEST + PLACE. The OUTRIGGER Way also deepened OUTRIGGER's understanding and appreciation of the local host culture, a distinct hospitality style that is recognized across the globe. For more than 75 years, OUTRIGGER has charted a journey of discovery – expanding from Hawai‘i to premier resort destinations including Fiji, Mauritius, Thailand and the Maldives. The privately held hospitality company invites guests to ‘Come Be Here’ with authentic Signature Experiences and the OUTRIGGER DISCOVERY loyalty program – a member of the award-winning Global Hotel Alliance (GHA). OUTRIGGER’s multi-branded portfolio includes OUTRIGGER Resorts, Hawaii Vacation Condos by OUTRIGGER®, The Kapalua Villas Maui and OUTRIGGER Honua Kai Resort & Spa while also managing select properties from top international hotel brands including Embassy Suites by Hilton®.

Requirements

Minimum six (6) months of experience within revenue, distribution, front desk and/or reservations required.

Responsibilities

Exemplifies the image of “Aloha” while assisting guests in accordance with Outrigger policies and procedures.
Responsible for supporting revenue strategy and reservations departments with administration of rate code builds, deploying ARI updates, generating reports, quality assurance of reservation setup, processing reservation requests, communicating with operations departments to prepare for guest requests, supporting group reservations as needed, coordinating updates with corporate distribution and contact center, and supporting revenue strategy department with special projects.