Revenue & Reservations Manager

Kerten Hospitality • Cairo, WV

1d

About The Position

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
This role involves developing and implementing revenue strategies to maximize occupancy, ADR, RevPAR, and total revenue. The manager will oversee the reservations department, analyze demand patterns, manage distribution channels, monitor competitor activity, prepare forecasts and reports, and supervise the reservations team. Accuracy of rates, availability, and inventory across various systems is crucial, as is handling group, corporate, and contracted business. Collaboration with Sales, Marketing, and Operations is key to aligning commercial strategies. The role also includes managing guest booking inquiries escalations and resolving discrepancies.

Requirements

• Bachelor's degree in Hospitality, Business, Finance, or a related field preferred.
• 4–6 years of experience in revenue management and/or reservations within hospitality.
• Strong understanding of pricing strategies, forecasting, and distribution channels.
• Proven experience managing or supervising a reservations team.
• Proficiency with PMS, RMS, CRS, and channel management systems.
• Strong analytical and numerical skills with attention to detail.
• Excellent organizational skills with the ability to manage multiple bookings and priorities simultaneously.
• Fluent in English and Arabic.

Responsibilities

• Develop and implement revenue strategies to maximize occupancy, ADR, RevPAR, and total revenue.
• Oversee the reservations department, ensuring accurate, timely, and efficient handling of all bookings.
• Analyze demand patterns, booking trends, and market conditions to optimize pricing and inventory.
• Manage distribution channels, rate parity, and OTA/online platforms to ensure optimal performance.
• Monitor competitor activity and market positioning, adjusting strategies accordingly.
• Prepare forecasts, budgets, and regular revenue and reservations performance reports.
• Supervise and train the reservations team, ensuring service standards and conversion targets are met.
• Ensure accuracy of rates, availability, and inventory across PMS, RMS, CRS, and channel managers.
• Handle group, corporate, and contracted business rate loading and allotment management.
• Work closely with Sales, Marketing, and Operations to align commercial strategies.
• Track and report on key revenue and reservations KPIs, identifying opportunities for improvement.
• Manage guest booking inquiries escalations and resolve discrepancies in reservations.

Benefits

• Competitive Compensation: A rewarding package tailored to your experience.
• Career Growth: Opportunities for advancement within our dynamic organisation.
• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level