Reservations Coordinator

Study Hotels•Chicago, IL

3d•Onsite

About The Position

The Reservations Coordinator is responsible for providing genuine hospitality and the highest quality of service to our guests. This position is a member of the front office team and acts as a liaison between Sales, Front Office, and the University. The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance in Chicago, Illinois. The 167-room hotel features a full array of suites, including our signature Study accommodations, a 100 seat Restaurant/Tavern, 4,700 SF of banquet/meeting space including a 2,500 SF Winter Garden, specifically designed for social events, a state of the art fitness center. The hotel offers discovery and connection areas for purposeful guest interaction, including active gallery space, cultural programming, and unique touches such as custom writing desks complete with postcards to encourage guests to connect with family and friends - postage free. Guest rooms and public spaces are filled with natural light with a bright, uplifting palette of textures and natural materials, reflective of contemporary residential living.

Requirements

One year in a customer facing role.
Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
Ability to positively communicate and interact with all hotel departments.
Excellent verbal and written interpersonal communication skills.
Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
Flexibility to work any shift, including evenings, weekends, and holidays.
Proficiency in English required.

Responsibilities

Handle incoming phone calls, emails, and online reservation inquiries.
Process new reservations, modifications, and cancellations accurately.
Provide guests with information about room types, rates, hotel amenities, promotions, and university information.
Maintain accurate guest records for high-priority university dates.
Verify guest information and ensure reservation details and billing are accurate.
Coordinate with the sales department and input group rooming lists and bookings.
Foster a professional rapport with university contacts and parents.
Develop and maintain professional relationships with all associates.
Inform the manager of any reservation related issues and how to resolve them.
Assist in booking and blocking all rooms according to required standards.
Monitor, audit, and maintain billing and reservation information across systems, identifying and correcting discrepancies to support efficient operations and revenue accuracy.
Attend sales and front office meetings, weekly.
Maintain knowledge on all room types, availability, and rates.
Attend to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.
Act as front desk support as needed.
Ensure total awareness of arriving VIP’s; communicate them as needed.
Coordinate with the front desk, housekeeping, and other departments to meet guest requests.
Maintain a safe and clean work environment.
Perform other duties as assigned by leadership.
Ensure compliance to all security and safety standards and adhere to optimal utilization of all hotel’s software systems.