Sales Representative

Superior Sales & Service•Plattsmouth, NE

About The Position

Superior Sales & Service is seeking a highly motivated, customer-focused Sales Representative to serve as the primary point of contact for incoming sales calls and walk-in customers. The role handles customer inquiries and a high volume of phone and email communication, processes orders, and maintains customer relationships. The ideal candidate has strong communication skills, excellent attention to detail, and enjoys working directly with customers in a fast-paced environment. Knowledge of hydraulic or power tools is a plus. Superior Sales & Service is a manufacturer of specialized railroad equipment based in Plattsmouth, Nebraska. Alongside engineering and fabrication, the company sells new tools and provides expert service and repair for hydraulic, pneumatic, and electric tools used in the field.

Requirements

High school diploma or GED required.
Proficiency with Microsoft Excel and Microsoft Word.
Knowledge of general office equipment, including copiers, printers, scanners, and computers.
Excellent written and verbal communication skills.
Strong customer service, organization, and prioritization abilities.
Ability to manage time effectively and multitask in a fast-paced environment.
Positive attitude and ability to be persistent.

Nice To Haves

Two or more years of relevant experience in sales support, customer service, office administration, or a related role.
Experience in the railroad, industrial, mechanical, or tool-related industries.
Knowledge of hydraulic or power tools.
Experience entering data or tracking interactions in a CRM system.

Responsibilities

Serve as the primary sales contact for incoming phone calls and walk-in customers.
Respond promptly and professionally to customer emails and inquiries.
Prepare, process, and follow up on customer orders, quotes, and shipping details.
Ensure accuracy when entering customer orders and preparing sales documentation.
Build and maintain relationships with new and existing customers.
Identify customer needs and offer appropriate solutions to provide exceptional service.
Maintain accurate customer records, notes, and interactions in company systems.
Assist the Sales Manager with reporting, tracking, and project-based tasks.
Support sales operations through timely follow-up and an organized workflow.