Sales Representative

YMCA of Greater Toronto•Toronto, ON

8h•Onsite

About The Position

The Sales Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of The Central Health & Fitness YMCA Centre.

Requirements

Minimum of 2 years sales and/or customer service experience
Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful up-sales, renewals, etc
Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such information
Ability to establish rapport and excellent communication with members, staff and volunteers
Customer service oriented
Good listening skills
Attention to detail
Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
Excellent written communication skills
Flexibility regarding assigned working hours, work schedule required; weekday and weekend closing shifts; specific immediate needs include weekend closing shifts until 12am
Commitment to diversity, equity, inclusion and building a sense of belonging
Commitment to the YMCA’s Mission, Vision and Values
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Nice To Haves

Some post- secondary education in sales, marketing, promotions, retail management, or related field an asset
Volunteer experience an asset
Proficiency with computers and experience with CLASS an asset
Previous involvement in philanthropy, planning, storytelling, or volunteerism an asset
Current CPR and First Aid an asset

Responsibilities

Work towards and achieves personal and team sales targets. Models excellence in both sales and service. Performs duties of a Membership Sales Staff in an exemplary manner as required by work volumes and scheduling needs
Member focused at all times, prioritizes all responsibilities in order to seek opportunities to initiate conversations with members and prospective members
Work at a fast pace and responds to multiple priorities effectively
Handle membership enquiries by building rapport, asking probing questions to ascertain prospective member needs and interests and customizes tour of the facility to link member interests to program options
Demonstrate comprehensive knowledge of all programs and services available, resulting in tour conversions and membership registrations; Assists members to understand membership options, payment plans and types
Assist centre in reducing withdrawal numbers, reducing expiry numbers and maintaining high member retention by addressing member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset
Provide a specific and personal focus to new members and follows up after tours to ensure they receive a welcome call, and are booked for relevant program training. Understands the Stages of Change and uses this knowledge to assist members in making a lifestyle change
Identify additional fee-based programs and activities of potential interest to members leading to additional sales revenue (e.g. personal training, aquatics, day camp, etc.)
Ensure accuracy when handling money and completing cash balancing. Protects the assets and information of the YMCA and its members
Maintain YMCA standards and is a positive role model for our Mission, Vision and Commitment to Service. Understands and demonstrates YMCA Priority S.A.M standards and EYE standards
Assist members in resolving past due accounts, member concerns, and members’ behavior as well as identifying options and referring potential qualified members to team leader/supervisor for membership assistance
Remain flexible in regards to scheduling needs and understands key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns
Actively participates in scheduled programs, meetings and special events
In collaboration with individual program members, program volunteers and YMCA program staff, assists and encourages program members to access additional appropriate programs offered at this location
Provide leadership and support as a member of the Centres’ senior staff team. Acts as an effective AGM as required
Understand the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff
Perform other duties as assigned