Sales Representative

Sleep Number • Concord, NC

9d • $47,000 - $58,000 • Onsite

About The Position

Sleep Number is hiring a Sales Representative to help customers find products that support personalized sleep wellness. This customer-facing retail role contributes to sales goals by discovering individual sleep needs, recommending suitable products, explaining product benefits and promotions, and creating personalized shopping experiences. The representative also builds customer relationships through outbound calls, helps maintain a polished showroom, and participates in sales training and coaching. The position offers a $16-per-hour base rate, uncapped commission and bonus potential, and typical team-member earnings of $47,000–$58,000 annually; actual earnings vary and are not guaranteed.

Requirements

• Strong communication skills and the ability to adapt to diverse customer needs.
• Goal-oriented, customer-focused attitude and a drive to exceed individual and team sales goals.
• Ability to work a flexible retail schedule, including evenings and weekends.
• 1–2 years of retail, customer service, or other customer-facing experience.
• High school diploma or equivalent.

Nice To Haves

• Experience in consultative or relationship-based sales, ideally in a commission-driven environment.
• Comfort using CRM systems, point-of-sale technology, and interactive sales tools such as iPads and apps.
• Ability to work independently with minimal supervision while collaborating effectively with a team.
• Energetic, proactive approach and ability to thrive in a customer-focused environment.
• Collaborative attitude and willingness to welcome feedback and coaching.
• Comfort with technology and early adoption of new tools.

Responsibilities

• Discover customers’ sleep needs and match them with appropriate Sleep Number products.
• Explain product benefits and current promotions, deliver personalized customer experiences, and work to exceed sales goals.
• Nurture prospective customers through outbound calls and build relationships that generate repeat and new business.
• Collaborate with the team to maintain a polished showroom and provide an exceptional store experience.
• Participate in sales practice training and coaching.

Benefits

• Health, dental, and vision benefits.
• 401(k) benefits.
• Flexible paid time off.
• Volunteer opportunities.
• Comprehensive training and career development programs.
• Supportive, inclusive culture where contributions are valued.
• Access to Sleep Number's bed benefit.
• Medical, pharmacy, life, and disability insurance and additional resources promoting wellbeing.
• Uncapped commission and bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED