Sales Renewals Representative

Barracuda Networks Inc.•Alpharetta, GA

2d•Hybrid

About The Position

Barracuda is seeking a Sales Renewals Representative to join their passionate team. The company's mission is to make the world a safer place by providing cloud-enabled, enterprise-grade security solutions. Barracuda protects email, networks, data, and applications for over 200,000 organizations worldwide. The company values a diverse workforce and is committed to equal employment opportunity. The US sales renewals team, located in Alpharetta, GA and Campbell, CA, is responsible for driving renewal rates across North America. This role involves executing strategies to increase customer loyalty, improve renewal retention, and drive cross-selling and up-selling opportunities. The position reports to a Renewals Sales Manager.

Requirements

Highly organized, able to prioritize and have good time management skills
Excellent customer service and communication skills.
Strong Business Acumen and a clear track record of driving execution, delivering operational Excellence within a renewal’s environment.
A passion for collaboration and a basic understanding of the Internet security technology
Team oriented with ability to succeed.
Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.
Able to track information accurately and have a strong attention to detail
A self-starter, high energy and results oriented

Responsibilities

Responsible for a specific territory that drives sales revenue through contract renewals to maintain our high renewal close rate
Conduct outbound calls and emails to make customers aware of their upcoming renewal and renewal options 90 – 120 days in advance
Create and provide proposals, negotiate, and supply any related documentation and/or information at least 60 days in advance to facilitate the renewal
Use Salesforce CRM System to document all customer activity, manage pipeline and forecast
Identify upsell opportunities within customer accounts and partner with a sales representative to close
Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals
Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.