Renewals Account Representative

Open Text Corporation•Richmond Hill, ON

3d•CA$49,920 - CA$74,880

About The Position

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Requirements

1 – 2 years’ experience working in a sales oriented, lead generation or renewals environment.
Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content.
Ability to speak and write English fluently is a requirement for this role.
Ability to think outside the box when researching additional contacts in order to complete the renewals cycle, mitigate cancellations and/or to upsell OpenText support services.
Strong desire to establish and maintain strong relationships with clients.
Ability to work cross functionally with a dynamic team who rely on each other to achieve overall revenue and growth goals.
Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills.
Track record of autonomy, ownership and execution.
Strong ability to multi-task and prioritize work effectively.
Proven experience working in a fluid environment that is ever growing and changing.
Navigating organizations and reaching decision-makers: You excel in finding ways to connect with key stakeholders within customer organizations through phone/email prospecting.
Developing relationships: You represent the face of the company to the customer, establishing and nurturing relationships with IT and Business Users at all levels of the organization.
Pipeline management: You proactively create and progress opportunities throughout the renewals cycle. By identifying and pitching upselling and cross-selling opportunities, you drive growth within existing accounts and develop new opportunities.

Nice To Haves

University/College degree preferred or equivalent work experience

Responsibilities

Manage the entire renewal process end to end within a designed territory, ensuring renewals are completed on time and at full value.
Identify and pursue opportunities to expand existing contracts with multi-year renewals, premium support, or additional services.
Effectively negotiate with customers and channel partners to close renewals on time and at full value.
Ensure that all existing customers keep their installed base licenses current on support while minimizing reduction or cancellation of maintenance contracts.
Work with internal stakeholders in Sales, Support, Product Management, Professional Services etc. in order to solve customer issues and help improve customer satisfaction.
Accurately forecast renewal revenue and report on book of business to management.
Cultivate strong relationships with existing customers by providing consultation and proactive service.
Identify and conduct gap analysis and process improvement.