Renewals Specialist, Sales

Amplify

1d•$57,000 - $60,000•Remote

About The Position

The Renewals Specialist plays a key role in managing and optimizing our subscription accounts to ensure a seamless customer experience. This role involves renewing, up-selling, and closing high-volume renewals with upcoming expirations to drive revenue for assigned accounts. You will collaborate with cross-functional teams to maintain an accurate pipeline, ensuring effective forecasting and achieving high renewal rates, all while delivering exceptional accuracy, efficiency, and service to our customers. This role is under the leadership of the Vice President of Revenue Generation and Renewals and Renewal Management.

Requirements

Minimum of 2+ years of experience in an educational technology or K-12 school environment
Experience supporting or managing sales, contract renewals, or customer accounts with a demonstrated track record of success
Strong technical proficiency in Salesforce.com and Google Workspace or Microsoft Office applications, with the ability to manage, analyze, and interpret data effectively
Highly organized and dependable, with the ability to prioritize tasks, manage multiple deadlines, and follow through on commitments in a fast-paced environment
Ability to travel up to 10% for training and national sales meetings

Nice To Haves

Familiarity with EdTech products, subscription models, and/or the K–12 market landscape
Demonstrated ability to manage high-volume workflows while maintaining accuracy and meeting deadlines
Strong written and verbal communication skills, with the ability to work effectively across teams and respond to customer and internal requests in a timely manner

Responsibilities

Drive end-to-end renewal processes for assigned accounts, ensuring timely and accurate completion
Generate and refine renewal quotes with strong attention to detail
Proactively engage customers approaching subscription expiration to secure on-time renewals and maximize retention
Execute high-volume renewal activities, including quoting, follow-up, and coordination
Maintain professional communication with customers and internal stakeholders throughout the renewal process
Identify and support cross-sell and upsell opportunities to drive account growth
Leverage product knowledge to enhance renewal conversations and uncover expansion opportunities
Collaborate on and escalate service-related issues to ensure timely resolution
Partner with Account Executives and Customer Success teams on renewal strategy and account alignment
Maintain accurate pipeline data in Salesforce to support visibility and forecasting
Ensure renewal activities are properly documented for tracking and reporting
Meet established workflow SLAs while delivering speed, accuracy, and quality
Identify and recommend process improvements to increase efficiency and effectiveness
Support strategic projects aligned with the Renewals team goals
Pursue ongoing professional development, including product and market knowledge
Contribute to team knowledge sharing and best practices