Sales Readiness Lead, Amazon Business Enablement

Amazon • Boston, MA

5d • $133,900 - $181,200 • Onsite

About The Position

We are seeking a dynamic and experienced Senior Sales Readiness Lead to join our Sales Operations — Enablement team within Amazon Business. This role is responsible for designing, building, and facilitating ongoing learning experiences (everboarding) for the sales organization beyond initial onboarding. The role owner drives continuous skill development across core selling competencies, voice-of-the-field insights, curriculum design, and live/virtual facilitation — ensuring the sales team grows in competency throughout their tenure. This is an individual contributor role requiring deep expertise, autonomy, and cross-functional influence.

Requirements

• Bachelor's degree or equivalent
• 6+ years of sales operations or equivalent experience
• 6+ years of Microsoft Excel experience
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Nice To Haves

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership
• Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience analyzing business metrics and training data to measure program effectiveness
• Experience working in a fast-paced, rapidly changing operations environment
• Demonstrated ability to build AI fluency into learning programs, including hands-on facilitation of agentic or generative AI tools

Responsibilities

• Conduct ongoing learning needs analyses by gathering field feedback through ride-alongs, surveys, manager input, and performance data; translate insights into prioritized learning roadmaps that inform program design and content strategy.
• Design and maintain a structured post-onboarding learning journey that reinforces and builds on foundational skills, adapting to evolving business priorities and sales team maturity levels. Ensure program outputs feed into agentic tools and recommendation engines to deliver personalized, just-in-time learning at scale.
• Develop and deliver training on interpersonal skills including executive communication, active listening, storytelling, negotiation, objection handling, and customer empathy.
• Design and build structured curricula (modules, paths, certifications) using adult learning principles, ensuring content is role-relevant, outcome-based, and measurable.
• Deliver engaging instructor-led training (ILT) and virtual instructor-led training (vILT) sessions; facilitate workshops, role-plays, and peer learning cohorts.
• Build toolkits and programs that equip sales managers to effectively develop their teams; provide resources and frameworks that support manager-led development conversations.
• Own learning analytics — partner with BI to build and maintain dashboards tracking program engagement, completion, and impact; report insights to leadership and use data to continuously refine content and delivery.
• Own the lifecycle of everboarding content including regular audits for accuracy and relevance, version control, sunsetting outdated materials, and ensuring alignment with current GTM strategy.
• Partner with the onboarding lead to define clear transition points from new hire onboarding into everboarding; ensure continuity of learning journey and eliminate gaps or redundancies.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior