Sales Quality & AI Systems Specialist

Cydcor•Agoura Hills, CA

3d•Hybrid

About The Position

At Cydcor, we’re committed to delivering top-quality experiences for our clients and customers. As a Sales Quality & AI Systems Specialist, you’ll play a critical role in measuring and improving sales quality across field sales offices. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a direct impact on both customer satisfaction and field sales performance. We’re also evolving how we work, so if you have a curious, tech-forward mindset and a drive to find smarter ways of doing things, you’ll fit right in. The core focus of this role is Sales Quality operations (approximately 75%), with 25% dedicated to AI systems support and process improvement.

Requirements

1–2 years of experience in customer service, sales, or a fast-paced environment
Strong organizational skills with the ability to prioritize multiple tasks and meet tight deadlines
A self-starter mindset with initiative and comfort working independently or in teams; someone who creates solutions, not just executes tasks
Strong customer focus, empathy, and the ability to think quickly under pressure
Excellent verbal and written communication skills, including the ability to translate technical or AI-driven ideas into practical solutions for a non-technical team
Ability to lead and influence others without direct authority
Demonstrates integrity, professionalism, and confidentiality
A natural eye for inefficiency and the drive to fix it, whether through process improvements, automation, or creative problem-solving
Comfort with experimenting, learning quickly, and iterating without waiting for perfect direction

Nice To Haves

Experience producing measurable performance outcomes (time saved, errors reduced, output increased)
Proficiency with Microsoft Office (Word, Excel, Outlook)
Experience with Salesforce
Familiarity with Excel reporting
Hands-on experience with AI tools like ChatGPT, automation platforms, or data analysis to improve workflows

Responsibilities

Handle customer escalations by documenting, researching, and resolving issues within service-level agreements
Engage with escalated customers, de-escalating tense situations, and driving positive resolutions
Analyze reporting to identify emerging sales quality issues and recommend proactive solutions
Ensure best practices and procedures are identified, documented, and shared with sales offices
Review existing policies and procedures, recommending continuous improvement opportunities including ways to automate or streamline manual work using AI or other tools
Partner with internal teams to develop and support field sales teams on quality standards and procedures
Track and improve customer escalation resolution rates on assigned campaigns
Contribute to the successful implementation of process improvements and proactive quality measures
Build positive relationships with internal teams, clients, and the field
Test new tools and approaches, iterate quickly, and share what’s working with the team