Quality Systems Specialist

LMI Technologies • Burnaby, BC

2d • CA$68,000 - CA$96,900 • Hybrid

About The Position

The Quality Systems Specialist is responsible for maintaining and continuously improving the company’s Quality & Environmental Management System (QMS/EMS) in alignment with ISO 9001 and ISO 14001 standards. This role also owns the customer complaint handling process, ensuring effective and timely resolution through root cause analysis and corrective/preventive actions. Additionally, the specialist drives continuous improvement by monitoring quality-related KPIs and collaborating with process owners to align performance with business and customer expectations.

Requirements

• Bachelor’s degree in Engineering, Quality, or related fields.
• Minimum of 5 years of experience in a quality role.
• Hands-on experience managing ISO 9001 QMS and ISO 14001 EMS.
• Certified ISO 19011:2018 Lead Auditor.
• Certified Internal Auditor for ISO 9001 and 14001.
• Proven experience managing customer complaints, CAPA processes, and internal and external audits.
• Strong knowledge of ISO 9001 and 14001 standards.
• Proficiency in root cause analysis techniques (e.g., 5 Whys, Fishbone Diagram, etc.) and quality tools.
• Analytical mindset with attention to detail.
• Excellent interpersonal and communication skills with the ability to effectively work with technical personnel at various levels of the organization.
• Demonstrated teamwork and problem-solving skills.
• Strong understanding of process-based auditing methods and the ability to assess unfamiliar technical processes by tracing logical flow and evidence of implementation.
• Confident in engaging with departments outside of their technical expertise to assess process performance, handoffs, and alignment with QMS requirements.
• Ability to handle multiple priorities and work independently.

Nice To Haves

• ASQ CQE and CQA certifications are preferred.
• Experience with regulatory inspections or customer audits is a plus.

Responsibilities

• Maintain and continuously improve the QMS/EMS to ensure compliance with ISO 9001 and ISO 14001 standards and certification requirements.
• Prepare for and support external audits or certification assessments, including documentation, facilitation, and follow-up on findings.
• Conduct process-based internal audits to assess conformance and identify system improvements.
• Assist departments in closing audit findings and verifying completion of corrective actions.
• Develop, review, improve, and implement corporate quality management and environmental management policies and procedures.
• Train employees on QMS/EMS procedures.
• Monitor and report QMS/EMS performance metrics and quality-related KPIs.
• Provide guidance on root cause analysis (RCA) and facilitate corrective/preventive actions (CAPA) with process owners, verifying the effectiveness of implemented solutions.
• Identify and monitor nonconformances and opportunities for improvement.
• Collaborate with process owners across departments to ensure performance is reviewed and aligned with business and customer expectations.
• Contribute to the annual measurable objectives set by management.
• Serve as the central point of contact for managing customer complaints across the organization.
• Ensure complaints are logged, categorized, tracked, and handled in compliance with internal procedures and customer requirements.
• Coordinate cross-functional investigations, ensuring timely root cause analysis and implementation of corrective/preventive actions.
• Communicate investigation results and resolution plans to internal stakeholders and customer-facing teams.
• Monitor complaint trends and escalate recurring or high-risk issues.
• Engage with all departments to identify, document, and continuously improve key business processes.
• Stay current with evolving standards, customer requirements, and best practices.
• Adhere to the LMI Employee Policy Manual.

Benefits

• Full health care coverage (with 100% paid premiums) including dental, vision, and drugs for you and your family.
• Hybrid work arrangements.
• Flextime.
• Competitive paid time off.
• Annual Education Support Program for training and professional growth.
• Annual performance reviews.
• Free snacks and drinks.
• Team-building events.
• Tenure awards.
• Official "May the 4th" (Star Wars Day) company holiday.
• Access to an on-site fitness facility.
• Access to tennis/basketball court.
• Company-wide wellness initiatives.
• Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level