Sales Professional - Inside Sales

SCI Shared Resources•Portland, OR

About The Position

The Sales Professional serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. It involves prospecting and generating leads, building relationships with families and community members, and working with funeral home and cemetery colleagues to provide seamless service and support families’ current and future needs.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for leads for at least 1–2 hours each day and obtain referrals from families served.
Build community and civic relationships through networking.
Present information and arrangements to families and referred families.
Track activity levels to support productivity.
Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
Listen to families, understand their individual needs, and offer appropriate solutions.
Stay in contact with families to confirm satisfaction and follow through on problems and requests.
Prepare for appointments and conduct procedures professionally and attentively.
Build trust with families and earn the opportunity to request referrals and explain the benefits of pre-planning.
Connect services provided at need with aftercare and future family protection needs.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide coordinated service.
Review prior services and family contacts to prepare for current support and sales needs.
Share family concerns with the broader team.