Sales Professional - Outside Sales
About The Position
The Sales Professional works from home and presents at-need cemetery and pre-need arrangement services and products to consumers. The role is responsible for achieving monthly sales targets and generating qualified leads by developing relationships in the community. It also includes following up on marketing campaign leads, qualifying prospects, scheduling appointments, and seeking referrals from client families through professional relationships and service excellence. The role guides prospective families through cemetery grounds or crematory mausoleums, listens to their needs, discusses options, and recommends suitable solutions. It presents the benefits of pre-planning, completes and reviews contracts, follows up on outstanding documents and questions, and provides support to families during times of grief. The Sales Professional collaborates with management and staff, shares family concerns with the SCI team, and represents a continuous link from at-need services through aftercare and future planning. Prospecting accounts for at least 50% of the workday, and the position often involves working nights and weekends.
Requirements
- High school diploma or equivalent.
- Funeral Directors License where required by state law.
- Life Insurance license where required by state law; the company will support obtaining licensing.
- Current state- or province-issued driver’s license with an acceptable driving record.
- Computer and technology skills.
- Goal-oriented self-starter.
- Ability to speak publicly and present to small groups.
- Ability to work effectively both independently and as part of a team.
- Ability to work a significant number of evenings and weekends.
Nice To Haves
- College coursework preferred.
- Sales experience preferred.
- Industry experience is a plus.
- Previous experience with Customer Relationship Management (CRM) systems is a plus.
- Bilingual ability is a plus.
Responsibilities
- Attain or exceed monthly sales revenue quotas.
- Present Dignity Memorial® Personal Planning Guide electronic presentations about at-need cemetery and pre-need arrangements and services.
- Explain the benefits of pre-planning and guide consumers through the sales process.
- Guide and tour prospective families through cemetery grounds or crematory mausoleums; listen to their needs, ask questions, discuss options, and recommend solutions.
- Complete contracts accurately according to company procedures, follow up on outstanding documents and family questions, and review final contracts with families.
- Generate leads through community, professional, civic, business, and organizational relationships; prospect for at least 50% of the workday, including through events, door knocking, or seminars.
- Track activity in the Customer Relationship Management (CRM) database.
- Obtain referrals from families served through after-care visits.
- Qualify leads, schedule sales appointments, and prepare relevant marketing materials or cultural information for appointments.
- Build service-oriented relationships with families, address concerns, communicate honestly, and meet commitments.
- Support grieving families through acts of kindness and attend services or receptions.
- Maintain continuity for families from at-need services through aftercare and future planning.
- Collaborate with management and staff to provide quality service and improve processes.
- Share family concerns with the SCI team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
