Sales Production Associate - Cleveland Rd. South Bend - FT
About The Position
The Sales Production Associate receives, sorts, prices, tags, and stocks donations to support the flow of goods from the drive-thru to the sales floor and the smooth operation of a fast-paced retail environment. The role reports to the Store Manager, who evaluates performance annually. The associate is expected to embody Goodwill’s mission to “Empower people to achieve their most abundant life” and uphold its core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The role also includes customer service, inventory tracking and replenishment, maintaining an organized stockroom, and processing customer transactions. The associate works with teammates and supervisors to support store operations and adapt to changing priorities.
Requirements
- Authorized to work in the United States.
- Flexible availability.
- Excellent customer service skills and the ability to engage positively with donors, express gratitude, and create a welcoming experience.
- Friendly and approachable demeanor, with patience and professionalism in interactions.
- Strong attention to detail when sorting, inspecting, and pricing donated items.
- Ability to learn and apply donation policies, including identifying acceptable and unacceptable items.
- Basic understanding of safety protocols, proper lifting techniques, hazard awareness, and workplace safety procedures.
- Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
- Strong teamwork and communication skills.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and twist or hold the head and neck in a static position while looking up or down.
- Ability to lift and/or move up to 50 pounds and move filled boxes, barrels, and Z racks weighing no more than 50 pounds.
- Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
Responsibilities
- Greet customers warmly, provide excellent customer service, and promptly address inquiries.
- Track inventory levels, perform regular counts, restock merchandise, and report discrepancies to management.
- Keep stockroom and back-end inventory organized for easy access.
- Accurately process customer purchases using the POS system and handle cash, credit, and debit transactions.
- Monitor the cash drawer for discrepancies and assist with end-of-day cash balancing and deposits.
- Follow Kaizen standards by seeking ways to improve efficiency, organization, and workflow.
- Collaborate with team members and supervisors to support store operations, adapt to changing priorities, and maintain a positive team environment.
- Perform other duties as assigned by the supervisor.
- Receive, sort, inspect, price, tag, and stock donated items in accordance with store guidelines.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
