Drive Thru Ambassador - Cleveland Rd. South Bend - FT
About The Position
The Drive Thru Ambassador provides exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly, organized donation area. The role assists donors with unloading items, expresses appreciation, and supports smooth operations in a fast-paced retail environment. It embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The position reports to the Store Manager, who evaluates performance annually. The role is full-time, located at the Cleveland Road store in South Bend, Indiana, and has a day shift. The listed pay is $11.00 per hour.
Requirements
- Authorized to work in the United States.
- Flexible availability.
- Excellent customer service skills, including the ability to engage positively with donors, express gratitude, and create a welcoming experience.
- Friendly and approachable demeanor, with patience and professionalism in interactions.
- Strong attention to detail when sorting, inspecting, and pricing items, ensuring quality, proper categorization, and compliance with store guidelines.
- Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
- Basic understanding of safety protocols, proper lifting techniques, hazard awareness, and workplace safety procedures.
- Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
- Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions, including looking up and down.
- Ability to lift and/or move up to 50 pounds.
- Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
Responsibilities
- Greet donors warmly, help them unload donations, and express appreciation to create a positive, welcoming experience.
- Receive, inspect, sort, and price donated items according to established guidelines, ensuring quality, appropriate categorization, and readiness for resale.
- Follow safety protocols and procedures, handling donations properly to prevent damage, accidents, or injuries.
- Keep the donation area clean, organized, hazard-free, and professionally presented to support efficient workflow.
- Accurately document donation intake, maintain required records, and report discrepancies or concerns to management.
- Uphold Kaizen standards by seeking ways to improve efficiency, organization, and workflow.
- Collaborate with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive team environment.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
