Sales Production Associate - Cleveland Rd. South Bend - FT
About The Position
The Sales Production Associate receives, sorts, prices, tags, and stocks donations to support the flow of merchandise from the drive-thru to the sales floor and the smooth operation of a fast-paced retail environment. The position is based at the Cleveland Road store in South Bend, Indiana, and reports to the Store Manager, who evaluates performance annually. The associate is expected to embody Goodwill’s mission, “Empower people to achieve their most abundant life,” and uphold its core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The role also includes customer service, inventory tracking and restocking, maintaining an organized stockroom, accurately processing purchases and payments, and supporting cash balancing and deposits. Associates work collaboratively with colleagues and supervisors, adapt to changing priorities, and continuously look for ways to improve efficiency, organization, and workflow. Other duties may be assigned by the supervisor.
Requirements
- Authorized to work in the United States.
- Excellent customer service skills, including the ability to engage positively with donors, express gratitude, and create a welcoming experience.
- Friendly and approachable demeanor, with patience and professionalism in interactions.
- Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, categorization, and compliance with store guidelines.
- Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
- Basic understanding of safety protocols, proper lifting techniques, hazard awareness, and workplace safety procedures.
- Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
- Strong teamwork and communication skills.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up or down.
- Ability to lift and/or move up to 50 pounds and move filled boxes, barrels, and Z racks weighing no more than 50 pounds.
- Ability to safely operate material-handling equipment, personal protective equipment (PPE), and light industrial machinery.
Responsibilities
- Greet customers, provide excellent customer service, and promptly address inquiries.
- Track inventory levels, perform regular counts, restock merchandise, and report discrepancies to management.
- Keep the stockroom and back-end inventory organized and accessible.
- Process purchases accurately using the POS system and handle cash, credit, and debit transactions.
- Monitor the cash drawer for discrepancies and assist with end-of-day cash balancing and deposits.
- Uphold Kaizen standards by seeking improvements to efficiency, organization, and workflow.
- Work with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive team environment.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
