Sales Process Specialist - Power and Controls

UL Solutions•Raleigh, NC

6d•Hybrid

About The Position

We help ensure that you are safely and securely integrating your products and equipment into industrial machines and processes, as well as on the factory floor and in end-use applications. This role serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts. The specialist builds trust, transparency, and loyalty with customer contacts, directs feedback internally when appropriate, and connects customer personnel to relevant UL personnel when applicable. They take ownership of a variety of product, investment, and technical issues, ensuring complete resolution from the customers perspective. The role also supports implementation and fulfillment teams to deliver solutions post-sale and collaborates with internal resources until an issue is resolved and communicated to the customer. Additionally, the specialist builds an internal UL problem-solving network, works under moderate guidance, and engages internal personnel to address problems and improve delivery.

Requirements

High school diploma.
2+ years of Customer Service and/or Inside Sales experience
Business acumen and a sufficient understanding of business sales processes.
Highly organized and self-directed
Strong communication and administrative skills.
Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

Nice To Haves

Candidates must live in vicinity of Research Triangle Park, NC or Chicagoland area. Preference will be given to NC applicants.

Responsibilities

Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
Builds trust, transparency, and loyalty with customer contacts.
Directs feedback internally when appropriate.
Connects customer personnel to relevant UL personnel when applicable.
Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
Supports implementation and fulfilment teams to deliver solution to customer post-sale.
Collaborates with internal resources until an issue is resolved and communicated to customer.
Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.